Access Violation in Lsass.exe Because of LDAP Version 2 Search with Referrals

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This article was previously published under Q324184

SYMPTOMS

An access violation error message may occur in the Lsass.exe process of a domain controller. An event ID 1173 from NTDS may be logged, and your server may then restart. The description of the event is:

Internal event: Exception c0000005 has occurred with parameters 758291C9 and 0 (Internal ID 0).

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CAUSE

An LDAP version 2 client that performs a search that generates two or more referrals may cause the domain controller on which the search is running to stop responding (hang). The occurrence of the domain controller hanging is random. This is because it depends on the actual size of the buffer that is allocated for the referrals and the size of the referrals.

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RESOLUTION

Service Pack Information

To resolve this problem, obtain the latest service pack for Microsoft Windows 2000. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

260910 (http://support.microsoft.com/kb/260910/EN-US/ ) How to Obtain the Latest Windows 2000 Service Pack

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Hotfix Information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, submit a request to Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support (http://support.microsoft.com/contactus/?ws=support)

Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language. The English version of this fix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.

   Date         Time   Version           Size     File name
   -----------------------------------------------------------
   13-Jun-2002  16:26  5.0.2195.5781     123,664  Adsldp.dll       
   13-Jun-2002  16:26  5.0.2195.5781     131,344  Adsldpc.dll      
   13-Jun-2002  16:26  5.0.2195.5781      62,736  Adsmsext.dll     
   13-Jun-2002  16:26  5.0.2195.5801     358,160  Advapi32.dll     
   13-Jun-2002  16:26  5.0.2195.5265      42,256  Basesrv.dll      
   13-Jun-2002  16:26  5.0.2195.5855      49,424  Browser.dll      
   13-Jun-2002  16:26  5.0.2195.5595     135,952  Dnsapi.dll       
   13-Jun-2002  16:26  5.0.2195.5595      96,016  Dnsrslvr.dll     
   13-Jun-2002  16:26  5.0.2195.5722      45,328  Eventlog.dll     
   13-Jun-2002  16:26  5.0.2195.5878     222,992  Gdi32.dll        
   13-Jun-2002  16:26  5.0.2195.5859     145,680  Kdcsvc.dll       
   04-Jun-2002  21:31  5.0.2195.5859     199,952  Kerberos.dll     
   13-Jun-2002  16:26  5.0.2195.4928     708,880  Kernel32.dll     
   05-Jun-2002  17:50  5.0.2195.5861      71,024  Ksecdd.sys
   05-Jun-2002  17:50  5.0.2195.5861     505,616  Lsasrv.dll       
   05-Jun-2002  17:50  5.0.2195.5861      33,552  Lsass.exe        
   04-Jun-2002  21:31  5.0.2195.5859     107,792  Msv1_0.dll       
   13-Jun-2002  16:26  5.0.2195.5877     307,472  Netapi32.dll     
   13-Jun-2002  16:26  5.0.2195.5723     360,208  Netlogon.dll     
   13-Jun-2002  16:26  5.0.2195.5884     916,752  Ntdsa.dll        
   13-Jun-2002  16:26  5.0.2195.5585     386,832  Samsrv.dll       
   13-Jun-2002  16:26  5.0.2195.5837     128,784  Scecli.dll       
   13-Jun-2002  16:26  5.0.2195.5757     299,792  Scesrv.dll       
   26-Jun-2001  02:17  3.10.0.103         47,808  User.exe         
   13-Jun-2002  16:26  5.0.2195.4314     402,192  User32.dll       
   13-Jun-2002  16:26  5.0.2195.5644     369,936  Userenv.dll      
   13-Jun-2002  16:26  5.0.2195.5859      48,912  W32time.dll      
   04-Jun-2002  21:32  5.0.2195.5859      57,104  W32tm.exe        
   11-Jun-2002  00:21  5.0.2195.5876   1,641,680  Win32k.sys
   03-May-2002  18:31  5.0.2195.5731     178,960  Winlogon.exe     
   13-Jun-2002  16:26  5.0.2195.4602     243,472  Winsrv.dll       
   13-Jun-2002  16:26  5.0.2195.5737     125,712  Wldap32.dll

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STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article. This problem was first corrected in Microsoft Windows 2000 Service Pack 4.

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MORE INFORMATION

For additional information about how to obtain a hotfix for Windows 2000 Datacenter Server, click the article number below to view the article in the Microsoft Knowledge Base:

265173 (http://support.microsoft.com/kb/265173/EN-US/ ) The Datacenter Program and Windows 2000 Datacenter Server Product

For additional information about how to install multiple hotfixes with only one reboot, click the article number below to view the article in the Microsoft Knowledge Base:

296861 (http://support.microsoft.com/kb/296861/EN-US/ ) Use QChain.exe to Install Multiple Hotfixes with One Reboot

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