Client Active Directory queries fail with 0x80005000

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Article ID: 324433 - View products that this article applies to.
This article was previously published under Q324433
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SYMPTOMS

When a Microsoft Message Queuing client queries the Active Directory directory service, the query or queries may fail with one of the following error codes:
  • 0x80005000 ("The specified directory service attribute or value does not exist").
  • 0xc00e0003 ("The queue does not exist or you do not have sufficient permissions to perform the operation").

CAUSE

Under a heavy load, the global catalog server may fail to authenticate client by using Kerberos.

RESOLUTION

Service pack information

To resolve this problem, obtain the latest service pack for Microsoft Windows 2000. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:
260910 How to Obtain the Latest Windows 2000 Service Pack

Hotfix Information

A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Only apply it to systems that are experiencing this specific problem. This hotfix may receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next Microsoft Windows 2000 service pack that contains this hotfix.

To resolve this problem immediately, contact Microsoft Product Support Services to obtain the fix. For a complete list of Microsoft Product Support Services phone numbers and information about support costs, visit the following Microsoft Web site:
http://support.microsoft.com/contactus/?ws=support
Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

The English version of this fix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.
   Date         Time   Version            Size    File Name
   --------------------------------------------------------------
   13-Jun-2002  20:49  5.0.0.746         279,824  Mq1repl.dll      
   22-May-2002  13:43  5.0.0.749          73,680  Mqac.sys
   13-Jun-2002  20:49  5.0.0.746         215,312  Mqads.dll        
   13-Jun-2002  20:49  5.0.0.750          76,560  Mqdscli.dll      
   13-Jun-2002  20:49  5.0.0.735          41,744  Mqdssrv.dll      
   13-Jun-2002  20:49  5.0.0.746         264,976  Mqmigrat.dll     
   13-Jun-2002  20:49  5.0.0.740         222,480  Mqoa.dll         
   13-Jun-2002  20:49  5.0.0.748           8,976  Mqperf.dll       
   13-Jun-2002  20:49  5.0.0.749         417,552  Mqqm.dll         
   13-Jun-2002  20:49  5.0.0.748          92,944  Mqrt.dll         
   13-Jun-2002  20:49  5.0.0.746          70,416  Mqsec.dll        
   13-Jun-2002  20:49  5.0.0.750         109,840  Mqutil.dll       
   13-Jun-2002  20:49  5.0.0.748          64,784  Msmq.cpl
   13-Jun-2001  03:05  5.0.2195.3727       3,856  Svcpack1.dll

MORE INFORMATION

This hotfix can prevent Message Queuing from falling back to NTLM and can reduce unnecessary load on the global catalog.

By default, the service will fall back to NTLM. To disable this default setting, add the
HKEY_LOCAL_MACHINE\Software\Microsoft\Msmq\Parameters\OnlyMsmq2
registry value, and then set the DWORD data type to 1.

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article. This problem was first corrected in Microsoft Windows 2000 Service Pack 4.

Properties

Article ID: 324433 - Last Review: October 11, 2005 - Revision: 5.3
APPLIES TO
  • Microsoft Message Queuing 2.0
Keywords: 
kbtshoot kbbug kbfix kbwin2000presp4fix kbqfe kbwin2ksp4fix kbhotfixserver KB324433

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