Support WebCast:Microsoft Windows Messenger for Windows XP: New Features, Common Issues, and Troubleshooting

Session Summary

In this session, you will learn about common issues that users may face and how to troubleshoot and resolve these issues. You will hear about the new features of Windows Messenger that help make the user experience more enjoyable.

This is a Level 200 (http://support.microsoft.com/?scid=http%3a%2f%2fsupport.microsoft.com%2fservicedesks%2fwebcasts%2flevels.asp) session that was recorded July 17, 2002 and presented by Juan J. Flowers. Juan J. Flowers has been involved with Microsoft since January 1992. He started as a college co-op and intern. Juan is an Honors Graduate of Johnson C. Smith University in Charlotte, NC, where he earned a Bachelor of Science degree in Computer Science and Engineering. He is currently a Microsoft Certified Systems Engineer and Trainer (MCSE/MCT) and is a Content Developer for the Consumer Content and Services team, which provides online technical content for the Microsoft Support Web site. Juan has been involved with three resource kits and the Microsoft Internet Explorer 5 and 6 Step By Step books.

Viewing the Presentation

To view, please click on the link: View this Support Webcast (Length: 1 hour 37 minutes)

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Additional Resources

Download presentation (http://download.microsoft.com/download/5/4/c/54cb02ab-55f0-4560-920e-cfe251afc8c7/wc071702.exe) WC071702.ppt. This is a 667-KB Microsoft PowerPoint (.ppt) file.
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Read the transcript from this Support WebCast (http://support.microsoft.com/?scid=http%3a%2f%2fsupport.microsoft.com%2fservicedesks%2fwebcasts%2fen%2fwc071702%2fwct071702.asp)

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Supplemental reading:

• Windows XP Help and Support Center: Windows Messenger (http://support.microsoft.com/default.aspx?xmlid=fh;en-us;winmsgr)
• Q307294-Common Solutions for Windows Messenger Account Logon Issues (http://support.microsoft.com/default.aspx?scid=kb;en-us;q307294)
• Windows XP Professional Resource Kit (http://www.microsoft.com/mspress/books/5566.aspx)
• Universal Plug and Play Forum (http://www.upnp.org/)
• UPnP NAT Traversal FAQ (http://www.microsoft.com/technet/prodtechnol/winxppro/plan/default.mspx)

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