OL2002: New Journal Entry for Contact Creates Two Links to Contact

Hotfix Download Available
View and request hotfix downloads

View products that this article applies to.

This article was previously published under Q324533

SYMPTOMS

When you create a new Journal entry while you are viewing the contents of a contact, if the Contact has a title such as " Mr." in the Full Name box, the Contact may be listed two times in the Contact linking field for the new Journal entry.

Back to the top

RESOLUTION

Service Pack Information

This problem is corrected in Office XP Service Pack 3.To resolve this problem, obtain the latest service pack for Microsoft Office XP. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

307841 (http://support.microsoft.com/kb/307841/ ) How to obtain the latest Office XP Service Pack

Back to the top

Hotfix Information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, submit a request to Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support (http://support.microsoft.com/contactus/?ws=support)

Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

The English version of this fix should have the following file attributes or later:

   Date           Time       Size        File name
   -------------------------------------------------------
   17-Sept-2002   04:06:28   2,121,536   Outlook.msp
   17-Sept-2002   04:46:14   4,065,280   Outlook_Admin.msp

After the hotfix is installed, the English version of this fix will have the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.

   Date           Time       Version       Size        File name
   ----------------------------------------------------------------
   16-Aug-2002    15:05:16   10.0.4413.0     346,696   Exsec32.dll
   08-Aug-2002    21:22:20   10.0.4406.0     137,800   Impmail.dll
   08-Aug-2002    21:22:24   10.0.4406.0     539,208   Outlcm.dll
   12-Sept-2002   21:52:38   10.0.4510.0   6,310,472   Outllib.dll
   12-Sept-2002   21:52:40   10.0.4510.0      92,744   Outlmime.dll
   08-Aug-2002    21:22:30   10.0.4406.0     121,416   Outlph.dll

This fix is a post-Office XP Service Pack 2 (SP-2) fix. To install the fix, you must have Office XP SP-2 installed. For additional information about Office XP SP-2, click the following article number to see the article in the Microsoft Knowledge Base:

325671 (http://support.microsoft.com/kb/325671/EN-US/ ) OFFXP: Overview of the Office XP Service Pack 2

Additionally, you may have to install Windows Installer 2.0 to install this fix. For additional information about the Windows Installer requirement for post-Office XP SP-2 fixes, click the following article number to see the article in the Microsoft Knowledge Base:

330537 (http://support.microsoft.com/kb/330537/EN-US/ ) OFFXP: Office XP Updates and Patches Released After September 2002 May Require Windows Installer 2.0

Back to the top

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article. This problem was first corrected in Office XP Service Pack 3.

Back to the top

MORE INFORMATION

This problem only occurs when you create a new journal entry by using the menu item Actions | New Journal Entry for Contact. This problem does not occur if you right-click Contact in the Contacts folder, and then click New Journal Entry for Contact from the Context menu which was one of the workarounds that was originally provided. The original problem resulted in two contact links, one with the title and one without the title.

For more information about the contact, including the title, see "References."

Back to the top