Plug and Play Devices Are Not Detected After You Restart Your Windows 2000-Based Computer

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Article ID: 324612 - View products that this article applies to.
This article was previously published under Q324612
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Symptoms

After you add service names that are longer than 40 characters and restart your computer, Plug and Play devices may not be detected. Note that to add service names that are longer than 40 characters, you may use utilities such as the Sc.exe utility from the Microsoft Windows NT Resource Kit.

Resolution

Service Pack Information

To resolve this problem, obtain the latest service pack for Microsoft Windows 2000. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:
260910 How to Obtain the Latest Windows 2000 Service Pack

Hotfix Information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, submit a request to Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:
http://support.microsoft.com/contactus/?ws=support
Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language. The English version of this fix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.
   Date         Time   Version         Size       File name
   -----------------------------------------------------------
   19-Jun-2002  15:25  5.0.2195.5265      42,256  Basesrv.dll      
   19-Jun-2002  15:25  5.0.2195.4928     708,880  Kernel32.dll     
   19-Jun-2002  15:17  5.0.2195.5897   1,688,640  Ntkrnlmp.exe     
   19-Jun-2002  15:18  5.0.2195.5897   1,688,320  Ntkrnlpa.exe     
   19-Jun-2002  15:18  5.0.2195.5897   1,708,928  Ntkrpamp.exe     
   19-Jun-2002  15:18  5.0.2195.5897   1,666,368  Ntoskrnl.exe     
				

Workaround

To work around this problem, use service names that are 40 characters or less.

Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article. This problem was first corrected in Microsoft Windows 2000 Service Pack 4.

More information

For additional information about how to obtain a hotfix for Windows 2000 Datacenter Server, click the article number below to view the article in the Microsoft Knowledge Base:
265173 The Datacenter Program and Windows 2000 Datacenter Server Product
For additional information about how to install multiple hotfixes with only one reboot, click the article number below to view the article in the Microsoft Knowledge Base:
296861 Use QChain.exe to Install Multiple Hotfixes with One Reboot

Properties

Article ID: 324612 - Last Review: October 26, 2013 - Revision: 3.0
Applies to
  • Microsoft Windows 2000 Server
  • Microsoft Windows 2000 Advanced Server
  • Microsoft Windows 2000 Professional Edition
Keywords: 
kbnosurvey kbarchive kbautohotfix kbhotfixserver kbqfe kboswin2000fix kbwin2ksp4fix kbbug kbenv kbfix kbwin2000presp3fix kbwin2000presp4fix KB324612

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