Support WebCast: Microsoft Systems Management Server 2003: Understanding Remote Control Options

Session Summary

During this Support WebCast, you will learn about the various options that are available for an SMS administrator to perform end-user support (such as Help Desk activities), using Systems Management Server 2003. These options include Remote Control, Remote Assistance, and Terminal Services.

This is a Level 200 (http://support.microsoft.com/default.aspx?scid=gp;en-us;webcastlevels&sd=gn) session that was recorded May 9, 2002 and presented by Wally Mead. Wally Mead has been with Microsoft for 10 years. He started in the training organization, where he delivered training on LAN Manager. He began working with SMS in 1994, and has been involved in the development and delivery of all SMS training courses for Microsoft. He now works for the SMS product group in the Early Adopter Program (EAP) group, and provides training for EAP members.

Viewing the Presentation

To view, please click on the link: View this Support Webcast (Length: 1 hour 17 minutes)

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Offline viewing download (http://download.microsoft.com/download/0/9/0/09027095-aab1-4c9f-83ed-2fa24ac5fc53/wc050902-offline.exe) - If you wish to view this broadcast offline, you may download a copy of the self-extracting .exe file to your hard drive.

Additional Resources

Download presentation (http://download.microsoft.com/download/5/4/c/54cb02ab-55f0-4560-920e-cfe251afc8c7/wc050902.exe) WC050902.ppt. This is a 273-KB Microsoft PowerPoint (.ppt) file.
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Read the transcript from this Support WebCast (http://support.microsoft.com/?scid=http%3a%2f%2fsupport.microsoft.com%2fservicedesks%2fwebcasts%2fen%2fwc050902%2fwct050902.asp)

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