When you try to install Microsoft Office XP or any Office
2002 program from a CD-ROM or network share, you may receive an error message
similar to the following:
Error 25003: Microsoft Office
setup cannot continue because the installation source has been corrupted.
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This behavior may occur when any of the following
conditions is true:
| • | The CD-ROM is damaged or dirty. |
| • | The program files on the network share are corrupted,
missing, or hidden. |
| • | Another program that is running on your computer is
interfering with the installation of Office. |
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To resolve this issue, use the following methods in the
order in which the methods are presented.
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Method 1: Clean the CD-ROM
To clean the CD-ROM, use a CD-ROM cleaning kit, or gently wipe
the silver side of the CD-ROM with a soft, lint-free cotton cloth. Do not use
paper cloth, which can scratch the plastic and leave streaks. When you clean
the CD-ROM, wipe from the center of the disc outward. Do not use a circular
motion.
If this does not resolve the issue, clean the CD-ROM with a
damp lint-free cotton cloth. Dry the CD-ROM thoroughly before you insert it
into the CD-ROM drive or DVD-ROM drive.
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Method 2: Show Hidden Files on the Network Share
| 1. | Click Start, and then click Control Panel. |
| 2. | Double-click Folder Options. |
| 3. | Click the View tab. |
| 4. | Click to select the Show All Files check box. |
| 5. | Click to clear the Hide file extensions of known
file types check box. |
| 6. | Click to clear the Hide protected operating system
files check box. |
| 7. | Click Apply, and then click OK. If this does not resolve this issue, contact your network
administrator for information about how to replace the missing or corrupted
files. |
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Method 3: Clean Boot Your Computer
Use a clean boot to restart your computer, and then see if the
issue persists. A clean boot is a method to create a clean environment. When
you start your computer with a clean boot, Microsoft Windows starts and loads
only the basic devices and services.
To restart your computer with a
clean boot, follow the steps that are appropriate to your operating system.
Windows XP
| 1. | Click Start, and then click Run. |
| 2. | Type msconfig in the Open box, and then click OK. |
| 3. | Click the General tab, and then click Selective Startup. |
| 4. | Under Selective Startup, click to clear the following check boxes : Process System.ini file
Process Win.ini file
Load Startup Items |
| 5. | Click the Services tab, click to select the Hide All Microsoft
Services check box, and then click Disable All. |
| 6. | Click OK, and then click Restart to restart the computer. |
NOTE: To restore the computer to use a normal startup, click
Normal Startup - load all device drivers and services on the
General tab in the System Configuration Utility, click
OK, and then click
Restart to restart the computer.
Windows Me
| 1. | Click Start, and then click Run. |
| 2. | Type msconfig in the Open box, and then click OK. |
| 3. | Click the General tab, and then click Selective Startup. |
| 4. | Under Selective Startup, click to clear all the check boxes. |
| 5. | On the Startup tab, click to select the *StateMgr check box, click OK, and then click Yes when you receive a prompt to restart the computer. |
| 6. | After the computer restarts, click Start, click Run, type msconfig in the Open box, and then click OK. |
IMPORTANT: Make sure that the check boxes that you cleared in the General
tab are still cleared. If you see a check box that is selected, but the check
box is not available (the check box is dimmed and has a check mark in the check
box), your computer is not clean-booted, and you may require assistance from
the manufacturer of the program that is listed next to the selected,
unavailable check box.
NOTE: To restore the computer to use a normal startup, click
Normal Startup on the
General tab in the System Configuration Utility, click
OK, and then restart the computer.
Windows 98
| 1. | Click Start, point to Programs, point to Accessories, point to System Tools, and then click System Information. |
| 2. | On the Tools menu, click System Configuration Utility. |
| 3. | Click the General tab, click Selective Startup, and then click to clear the following check boxes: Process Config.sys file
Process Autoexec.bat file
Process Winstart.bat file (if available) Process Win.ini file
Load Startup group items |
| 4. | Click OK, and then restart the computer. |
NOTE: To restore the computer to use a normal startup, click
Normal Startup on the
General tab in the System Configuration Utility, click
OK, and then restart the computer.
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For more information about Error
25003, click the following article number to view the article in the Microsoft Knowledge Base:
300852 (http://support.microsoft.com/kb/300852/)
You receive an "Error 25003" error message when you run the Setup program to upgrade your installation of Office XP
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