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OL2002: ActiveSync: You Cannot Synchronize Outlook with Pocket PC

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Article ID:324864
Last Review:January 7, 2006
Revision:2.2
This article was previously published under Q324864
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SYMPTOMS

When you try to synchronize a device that runs Pocket PC 2002 software with Outlook 2002, you may receive one or both of the following error messages:
Microsoft Outlook Synchronization
ActiveSync cannot log on to Microsoft Outlook. Make sure Microsoft Outlook is installed and functioning correctly. You may need to restart your computer.
-or-
Microsoft Outlook Synchronization cannot be started because you are not able to log on to the network and access information. Restart your desktop computer and synchronize again. If the problem persists, contact your network administrator.

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CAUSE

This behavior may occur if you have installed the Personal Folders Backup utility.

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RESOLUTION

To resolve this problem, use the following methods in the order in which they are presented:

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Method 1 - Remove the Outlook Backup Add-in

1.Start Outlook, and then click Options on the Tools menu.
2.Click the Other tab, and then click Advanced Options.
3.Click COM Add-Ins, click Outlook Backup Add-in, and then click Remove.
4.Click OK three times, quit all open programs, and then restart your computer.
5.Try to synchronize the Outlook items. This method should correct the problem in most cases. However, if the problem still occurs, go to method 2.

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Method 2 - Remove the Outlook Personal Folders Backup Utility

1.Click Start, click Control Panel, and then double-click Add or Remove Programs.
2.Click Microsoft Outlook Personal Folders Backup, and then click Remove.
3.Follow the on-screen instruction to complete the wizard.
4.Try to synchronize the Outlook items. If the problem still occurs, go to method 3.

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Method 3 - Rename the Microsoft Folder and Reinstall Programs

1.Click Start, point to All Programs, point to Accessories, and then click Windows Explorer.
2.Locate and then click the C:\Program Files folder. In the right pane, see if there is a Microsoft folder (as opposed to Microsoft Office). If there is, make a note of the folder names in the Microsoft folder.
3.Back up any relevant data, and then remove all programs that were installed in the Microsoft folder. To remove the programs, follow these steps:
a. Click Start, click Control Panel, and then double-click Add or Remove Programs.
b. Click the program that you want to remove, and then click Remove or Change/Remove.
c. Follow the on-screen instructions to remove the program.
d. Follow steps b and c for all programs that you want to remove.
e. Close the Add or Remove Programs dialog box.
4.Rename the Microsoft folder as MicrosoftPrograms.
5.Reinstall all programs that you removed in step 3 to the MicrosoftPrograms folder.

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MORE INFORMATION

For additional information about how to back up personal folders and other Outlook data, click the following article number to view the article in the Microsoft Knowledge Base:
196492 (http://support.microsoft.com/kb/196492/EN-US/) OL2000: (IMO) How to Back Up, Restore, or Move Outlook Data

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APPLIES TO
•Microsoft Outlook 2002 Standard Edition

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Keywords: 
kberrmsg kbprb KB324864

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