Session Summary

Last year, Microsoft Product Support Services (PSS) delivered several WebCasts on how the Exchange 2000 Server transport and routing engines work, and how to troubleshoot problems that may arise. With nearly a year and a half of experience with these support calls, we'd like to revisit the subject and discuss some of the most common issues customers encounter. In this WebCast, we will discuss common mail flow problems, and we will highlight solutions for troubleshooting and solving those problems. We will also review some of our best tricks for troubleshooting mail flow problems. Finally, we will highlight some of our recommended best practices for configuring your mail systems for optimum mail flow reliability.

This is a Level 200 (http://support.microsoft.com/?scid=http%3a%2f%2fsupport.microsoft.com%2fservicedesks%2fwebcasts%2flevels.asp) session that was recorded February 21, 2002 and presented by Tom Jones. Tom Jones is a technical lead in the Microsoft Enterprise Messaging Support group at PSS. He has nearly a decade of experience working with several e-mail systems and supporting customers of all kinds. His expertise is in SMTP, X.400, and e-mail system connectivity. In March 2002, Tom will celebrate five years with Microsoft.

Viewing the Presentation

To view, please click on the link: View this Support Webcast (Length: 1 hour 56 minutes)

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Additional Resources

Download presentation (http://download.microsoft.com/download/b/a/1/ba130bda-9ae7-444e-943d-a6cbf5058b87/wc022102.exe) wc022102. This is a SIZE-KB Microsoft PowerPoint (.ppt) file.
If you do not have PowerPoint and you want a copy of the slides, use the PowerPoint Viewer (http://office.microsoft.com/downloads/2000/Ppview97.aspx) (2,752 KB).

.Read the transcript from this Support WebCast (http://support.microsoft.com/?scid=http%3a%2f%2fsupport.microsoft.com%2fservicedesks%2fwebcasts%2fen%2fwc022102%2fwct022102.asp)

Tell a friend about this Support WebCast (mailto:?subject=Support WebCast: Microsoft Exchange 2000 Server: Troubleshooting Mail Flow Problems (Revisited)&body=Take a look at this Microsoft Support WebCast about Microsoft Exchange 2000 Server: Troubleshooting Mail Flow Problems (Revisited) (February 21, 2002). More information about this WebCast is available at http://support.microsoft.com/WebCasts.)

Supplemental reading:

•	http://activeanswers.compaq.com/aa_downloads/6/100/225/1/42341.doc (http://activeanswers.compaq.com/aa_downloads/6/100/225/1/42341.doc)
•	Microsoft Exchange 2000 Server Administrator's Companion. Glenn English. Microsoft Press. 2000. Ch. 3, 12, 13.
•	Introducing Microsoft Exchange 2000 Server. JoAnne Woodcock. Microsoft Press. 2000. Ch. 8.

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