Support WebCast: Microsoft Windows XP: Troubleshooting Internet Connectivity

Session Summary

This WebCast provides an overview of Internet connectivity support in Microsoft Windows XP, along with information about how to troubleshoot an Internet connection. This discussion includes the use of Modem Diagnostics, Network Diagnostics, IPConfig, Ping, and other troubleshooting tools to test the connection, as well as some general guidance about sharing an Internet connection with other computers on a home or small office network.

This is a Level 200 (http://support.microsoft.com/default.aspx?scid=gp;en-us;webcastlevels&sd=gn) session that was recorded December 14, 2001 and presented by Jeff Nemecek. Jeff joined Microsoft in 1997 and has supported all of the consumer operating systems from Windows 95 to Windows XP, as well as Windows NT 4.0 and Windows 2000, focusing mainly on network technologies. He has most recently been involved in developing and delivering training for the release of Windows XP, and acting as a technical contributor to the Windows XP Professional Resource Kit.

Viewing the Presentation

To view, please click on the link: View this Support Webcast (Length: hour 26 minutes)

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Additional Resources

Download presentation (http://download.microsoft.com/download/e/b/6/eb6dac6b-cf5e-4f6b-aa13-03a4f022150d/wc121401.exe) wc121401. This is a 544-KB Microsoft PowerPoint (.ppt) file.
If you do not have PowerPoint and you want a copy of the slides, use the PowerPoint Viewer (http://office.microsoft.com/downloads/2000/Ppview97.aspx) (1,911 KB).

Read the transcript from this Support WebCast (http://support.microsoft.com/?scid=http%3a%2f%2fsupport.microsoft.com%2fservicedesks%2fwebcasts%2fen%2fwc121401%2fwct121401.asp)

Tell a friend about this Support WebCast (mailto:?subject=Support WebCast: Microsoft Windows XP: Troubleshooting Internet Connectivity&body=Take a look at this Microsoft Support WebCast about Microsoft Windows XP: Troubleshooting Internet Connectivity (December 14, 2001). More information about this WebCast is available at http://support.microsoft.com/WebCasts.)

Supplemental reading:

• Getting Started with Home Networking in Windows XP (http://www.microsoft.com/windowsxp/using/networking/getstarted/default.mspx)
• Windows XP and Broadband Internet Connections (http://technet.microsoft.com/en-us/library/bb456997.aspx)
• Resources for Troubleshooting Modem Problems in Windows XP (http://support.microsoft.com/default.aspx?scid=kb;en-us;q308022)
• How to Make Your 802.11b Wireless Home Network More Secure (Q309369) (http://support.microsoft.com/default.aspx?scid=kb;en-us;q309369)
• Windows XP Resource Kit Part IV: Networking
• Windows XP Networking Features and Enhancements Whitepaper (http://technet.microsoft.com/en-us/library/bb457047.aspx)

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