OL2002: You Cannot Reply to Messages That Are Opened with the 'IMAPISession::PrepareForm' and the 'IMAPISession::ShowForm' Methods

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This article was previously published under Q324940

SYMPTOMS

If you write a program that uses MAPI to open messages and that uses both the IMAPISession::PrepareForm and the IMAPISession::ShowForm methods to display the messages, you receive the following error message when you reply to the messages:

Could not complete the operation because the service provider does not support it.

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RESOLUTION

Service Pack Information

This problem is corrected in Microsoft Office XP Service Pack 3.

To resolve this problem, obtain the latest service pack for Microsoft Office XP. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

307841 (http://support.microsoft.com/kb/307841/ ) How to obtain the latest Office XP Service Pack

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Hotfix Information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, submit a request to Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support (http://support.microsoft.com/contactus/?ws=support)

Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

The global version of this hotfix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.

   Date           Time  Size       File name     
   -------------------------------------------------
   19-Sep-2002  02:45     1,804    Hotfix.txt
   28-Aug-2002  05:14   125,952    Olkintl.msp
   28-Aug-2002  05:17   915,456    Olkintl_admin.msp
   30-Aug-2002  19:31     3,180    Readme.txt

After the hotfix is installed, the following files will have the listed attributes or later:

   Date         Time   Version       Size     File name     
   -------------------------------------------------------
   23-Aug-2002  22:58  10.0.4420.0   854,600  Msmapi32.dll     
   09-Aug-2002  03:21  10.0.4406.0   735,816  Outex.dll        
   09-Aug-2002  03:21  10.0.4406.0   338,504  Pstprx32.dll

NOTE: Microsoft recommends that you use Microsoft Windows Installer 2.0 for the Client Patch installation that is after Microsoft Office XP Service Pack (SP-2). For more information, see the Outlook 2002 Readme.txt file.

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STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section of this article.
This problem was first corrected in Office XP Service Pack 3.

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