Article ID: 324977 - Last Review: October 21, 2005 - Revision: 12.3

OL2000: You Cannot Change Your Password When the You Log On to a Non-Exchange Domain in Outlook 2000

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This article was previously published under Q324977

SYMPTOMS

You receive a prompt that requests your logon credentials when you start Outlook 2000 if the following conditions are true:

You are logged on to a domain that is different from the one that homes the Microsoft Exchange server that you are using.

-and-
You selected None for your Microsoft Outlook profile authentication.

If you click Change Password when you receive the prompt, the Change Password dialog box appears, and the Exchange Server box is populated with the Fully Qualified Domain Name (FQDN) of the Global Catalog server (GC) for the non-Exchange domain.

If you click OK to change your password, you receive the following error message:

Your Windows NT password could not be changed. Please check the information and try again.

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RESOLUTION

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, submit a request to Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support (http://support.microsoft.com/contactus/?ws=support)

Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

The global version of this fix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.

 
   Date        Time   Size       File name		  
   -----------------------------------------------
   08-Nov-2002 15:52    235,520  Olkintl.msp
   08-Nov-2002 16:03  1,428,480  Olkintl_admin.msp

After the hotfix is installed, the following files will have the listed attributes or later:

   Date        Time  Version      Size    File name
   ----------------------------------------------------
   02-Nov-2002 01:16 5.5.3184.0   154,112 Emsabp32.dll
   25-Sep-2002 19:21 5.5.3182.0   131,344 Emsui32.dll 
   09-Oct-2002 17:31 5.5.3183.0   540,944 Exsec32.dll
   23-Jul-2002 14:47 8.30.3173.0  782,608 Outex.dll 
   23-Jul-2002 14:41 9.0.6718.0   368,691 Pstprx32.dll 
   30-Oct-2002 12:40 5.5.2656.94 720,144 Cdo.dll (Win9x) 
   30-Oct-2002 12:39 5.5.2656.94 813,328 Cdo.dll (WinNT)

After you install this fix, you should see the Netbios name of the computer that is running Exchange instead of the FQDN of the Global Catalog server.

Note You must have Microsoft Office 2000 Service Pack 3 (SP-3) installed to apply this hotfix.

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