Support WebCast:Troubleshooting Setup in Windows 95, Windows 98, and Windows Millennium Edition

Session Summary

During this Support WebCast, we will talk about what to do before you begin the setup process for Microsoft Windows 95, Microsoft Windows 98, and Microsoft Windows Millennium Edition (Me). We will also discuss what to do if setup fails during installation. In addition, we will look at steps to take if there is a problem after installation.

This is a Level 200 (http://support.microsoft.com/default.aspx?scid=gp;en-us;webcastlevels&sd=gn) session that was recorded July 3, 2001 and presented by Daniel Miller. Daniel Miller has been at Microsoft for more than seven years. He has been part of both first- and second-tier support on the setup teams for Windows 95, Windows 98, and Windows Me. Daniel is currently the Content Lead for Windows 95 and Windows 98.

Viewing the Presentation

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Additional Resources

Download presentation (http://download.microsoft.com/download/e/b/6/eb6dac6b-cf5e-4f6b-aa13-03a4f022150d/wc070301.exe) WC070301.ppt. This is a 202-KB Microsoft PowerPoint (.ppt) file.
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Read the transcript from this Support WebCast (http://support.microsoft.com/?scid=http%3a%2f%2fsupport.microsoft.com%2fservicedesks%2fwebcasts%2fen%2fwc070301%2fwct070301.asp)

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Supplemental reading:

• Q232142 Troubleshooting "Invalid Product Key" Error Message During Setup (http://support.microsoft.com/default.aspx?scid=kb;en-us;q232142)
• Q262381 How to Troubleshoot Computer Hangs During Hardware Detection (http://support.microsoft.com/default.aspx?scid=kb;en-us;q262381)
• Q125480 Windows Setup Was Unable to Update Your System Files (http://support.microsoft.com/default.aspx?scid=kb;en-us;q125480)
• Q183091 Cannot Complete Setup After Receiving Scanreg Error Message (http://support.microsoft.com/default.aspx?scid=kb;en-us;q183091)
• Q186738 Reinstalling Windows 98 or Windows Me Causes Safe Recovery Error (http://support.microsoft.com/default.aspx?scid=kb;en-us;q186738)
• Q187214 Err Msg: A Fatal Exception 0E Has Occurred at 0028:C02A0201 (http://support.microsoft.com/default.aspx?scid=kb;en-us;q187214)
• Q187612 Err Msg: While Initializing Device CONFIGMG: Windows (http://support.microsoft.com/default.aspx?scid=kb;en-us;q187612)
• Q188146 Err Msg: Invalid VxD Dynamic Link Call from VXD(03) (http://support.microsoft.com/default.aspx?scid=kb;en-us;q188146)
• Q188415 Computer Hangs During Hardware Detection or on First Restart (http://support.microsoft.com/default.aspx?scid=kb;en-us;q188415)
• Q194721 Windows 98/Me Setup Hangs During Plug and Play Hardware Detection (http://support.microsoft.com/default.aspx?scid=kb;en-us;q194721)
• Q276539 Windows Me Does Not Recognize Product After Problem Upgrade (http://support.microsoft.com/default.aspx?scid=kb;en-us;q276539)
• Q262381 How to Troubleshoot Computer Hangs During Hardware Detection (http://support.microsoft.com/default.aspx?scid=kb;en-us;q262381)
• Q272156 Tips Before Purchase, Setup and After Setup of Windows Me (http://support.microsoft.com/default.aspx?scid=kb;en-us;q272156)
• Q271240 Windows Millennium Edition Setup.txt File Contents (http://support.microsoft.com/default.aspx?scid=kb;en-us;q271240)
• Q234782 Microsoft Windows 98 Second Edition Setuptip.txt File Contents (http://support.microsoft.com/default.aspx?scid=kb;en-us;q234782)
• Q250928 How to Reinstall Windows 98 (http://support.microsoft.com/default.aspx?scid=kb;en-us;q250928)
• Q188881 How to Install Windows 98: Helpful Tips and Suggestions (http://support.microsoft.com/default.aspx?scid=kb;en-us;q188881)
• Q140901 Err Msg: Could Not Decode This Setup (.cab) File... (http://support.microsoft.com/default.aspx?scid=kb;en-us;q140901)
• Q232018 Windows 98 Second Edition Setup.txt File (http://support.microsoft.com/default.aspx?scid=kb;en-us;q232018)
• Q179756 Windows 98 Setup.txt File (http://support.microsoft.com/default.aspx?scid=kb;en-us;q179756)
• Q232681 Windows 98 Second Edition Updates Setup.txt file (http://support.microsoft.com/default.aspx?scid=kb;en-us;q232681)

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