"Error 1311. Source file not found…" error message when you install Office XP from the CD on a Windows 2000-based workstation

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Article ID: 325076 - View products that this article applies to.
This article was previously published under Q325076
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SYMPTOMS

When you try to install Office XP from the CD on a Microsoft Windows 2000-based workstation, you may receive an error message similar to the following in the verbose log:
Error 1311. Source file not found(cabinet): D:\filename.cab. Verify that the file exists and that you can access it.
You then cannot complete the installation.

NOTE: This behavior may occur when you try to install any Windows Installer-based program.

CAUSE

This behavior may occur if the Windows 2000 security policy is set to restrict CD access to the locally logged-on user only. The Windows Installer does not install the software as the locally logged-on user; if that policy is in effect, Windows Installer cannot access the CD.

RESOLUTION

To resolve this problem, copy the contents of the Office CD to a folder on your hard disk or to a network share, and then run Office Setup from this folder. To do this, follow these steps:
  1. On your desktop, double-click My Computer.
  2. Double-click the local or network drive on which you want to create a new folder.

    -or-

    On the Tools menu, click Map Network Drive, type a server and share path, click OK, and then double-click that network drive.
  3. On the File menu, point to New, and then click Folder.
  4. Type a name for the new folder, and then press ENTER. For example, type OfficeXPCD.
  5. Insert the Office CD into your CD-ROM or DVD-ROM drive. Hold down SHIFT as you insert the CD to prevent Setup from starting automatically.
  6. In My Computer, right-click the CD-ROM or DVD-ROM drive, and then click Explore.
  7. On the Edit menu, click Select All.
  8. On the Edit menu, click Copy.
  9. Right-click the folder that you created in step 3, and then click Paste.
  10. When all the files have been copied to the new folder, quit all other programs that are running, and then double-click Setup.exe in the folder that you created in step 3 to start Windows Installer and Office Setup.
  11. Follow the on-screen instructions to complete the Office installation.

MORE INFORMATION

For additional information about how to troubleshoot setup problems, click the following article number to view the article in the Microsoft Knowledge Base:
296603 How To Use an Office XP Setup Log File to Troubleshoot Setup Problems in Office XP
For additional information about problems installing from a CD, click the article number below to view the article in the Microsoft Knowledge Base:
299774 OFF: Error Message: Setup Was Terminated Due to an Error

Properties

Article ID: 325076 - Last Review: December 4, 2007 - Revision: 2.5
APPLIES TO
  • Microsoft Windows 2000 Standard Edition
  • Microsoft Office XP Professional Edition
  • Microsoft Office XP Small Business Edition
  • Microsoft Office XP Standard Edition
  • Microsoft Office XP Standard Edition for Students and Teachers
  • Microsoft Office XP Developer Edition
  • Microsoft Access 2002 Standard Edition
  • Microsoft Excel 2002 Standard Edition
  • Microsoft FrontPage 2002 Standard Edition
  • Microsoft Outlook 2002 Standard Edition
  • Microsoft PowerPoint 2002 Standard Edition
  • Microsoft Word 2002 Standard Edition
Keywords: 
kbnetwork kbtshoot kberrmsg kbprb KB325076

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