"Error 1612. The installation source for this product is not available" error message when you install or remove Office XP Service Pack 1

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Article ID: 325084 - View products that this article applies to.
This article was previously published under Q325084
This article may contain a link to the Windows Installer Cleanup utility (MSICUU2.exe). If you were directed to this article to solve a problem by using the Windows Installer Cleanup utility, please contact your software manufacturer for installation support on the product, or see the following Microsoft Knowledge Base article for steps to troubleshoot uninstallation issues with products that use Windows Installer:

2438651 How to troubleshoot problems that may occur when you install, uninstall, or upgrade a program on a Windows-based computer
Notice
If you were directed to this article to solve a problem by using the Windows Installer Cleanup utility, please contact your software manufacturer for installation support on the product, or see the following Microsoft Knowledge Base article for steps to troubleshoot uninstallation issues with products that use Windows Installer:

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SYMPTOMS

When you try to install or remove Microsoft Office XP SP-1, you may receive an error message that is similar to the following:
Error 1612. The installation source for this product is not available. Verify that the source exists and that you can access it.

CAUSE

 This issue may occur if you have one or more stand-alone versions of a Microsoft Office XP program, such as Microsoft FrontPage 2002, Microsoft Publisher 2002, or Microsoft Access 2002 installed on your computer and the source and/or cache file registration is damaged.

RESOLUTION

To resolve this issue, follow these steps:

1. Run the FixIt from the following article:

How to fix MSI software update registration corruption issues


2. Run Office XP SP1 again
 

Properties

Article ID: 325084 - Last Review: September 13, 2011 - Revision: 5.0
APPLIES TO
  • Microsoft Access 2002 Standard Edition
  • Microsoft FrontPage 2002 Standard Edition
  • Microsoft Publisher 2002 Standard Edition
Keywords: 
kbmsicuu2 kberrmsg kbtshoot kbprb ocsso KB325084

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