Article ID: 325200 - Last Review: October 11, 2005 - Revision: 2.5

Custom Outlook Profile May Be Ignored If Multiple Office XP Products Are Installed

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This article was previously published under Q325200

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SYMPTOMS

A custom Microsoft Outlook MAPI profile may not be applied when all the following conditions are true:
  • Multiple Microsoft Office XP products are installed.
  • The product that installed Microsoft Outlook 2002 was installed with a Custom Installation Wizard (CIW) transform that applies a custom MAPI profile.
  • Another Office XP product ran before the one that installed Outlook 2002.
Example scenario:
Assume that Microsoft Publisher 2002 and Microsoft Office XP Standard were installed on the same computer and that the Office XP installation included a CIW transform that contained a custom Outlook MAPI profile.

If Publisher ran before any member program of the Microsoft Office XP Standard suite, Outlook 2002 would fail to use the custom MAPI profile.

However if any member program of the Office XP Standard suite ran first, Outlook 2002 would use the custom MAPI profile.
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CAUSE

When an Office XP product runs for the first time, certain user data is written that is common to all Office XP products. Outlook 2002 will only load CIW content such as the custom MAPI profile if this common user data is not present. Otherwise the Outlook Startup Wizard runs and prompts the user to provide the information that is necessary to configure a MAPI profile.
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RESOLUTION

Service Pack Information

This problem is corrected in Office XP Service Pack 3.To resolve this problem, obtain the latest service pack for Microsoft Office XP. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:
307841  (http://support.microsoft.com/kb/307841/ ) How to obtain the latest Office XP Service Pack
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Hotfix Information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, submit a request to Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:
http://support.microsoft.com/contactus/?ws=support (http://support.microsoft.com/contactus/?ws=support)
Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.
The English version of this hotfix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel. 
    Date         Time   Size        File name     
   -------------------------------------------------------
   10-SEP-2002   0:31    136,192  Olkintl.msp
   10-SEP-2002   0:32  1,405,440  Olkintl_admin.msp
   18-SEP-2002   1:18  2,174,808  Outlook.msp
   18-SEP-2002   2:42  5,045,088  Outlookff.msp
   28-AUG-2002  15:28  3,963,392  Outlook_admin.msp
After the hotfix is installed, the following files will have the attributes (or later) that are listed in the following table:
   Date         Time   Version          Size       File name     
   ------------------------------------------------------------

    6-SEP-2002  21:18  10.00.4503.0000    129,608   Emsui32.dll
   23-AUG-2002  21:58  10.00.4420.0000    854,600  Msmapi32.dll
    9-AUG-2002   2:21  10.00.4406.0000    735,816     Outex.dll
    6-SEP-2002  21:18  10.00.4503.0000  1,972,808  Outllibr.dll
    9-AUG-2002   2:21  10.00.4406.0000    338,504  Pstprx32.dll
   16-AUG-2002  20:05  10.00.4413.0000    346,696   Exsec32.dll
    9-AUG-2002   2:22  10.00.4406.0000    137,800   Impmail.dll
   13-SEP-2002   2:52  10.00.4510.0000    539,208    Outlcm.dll
   13-SEP-2002   2:52  10.00.4510.0000  6,310,472   Outllib.dll
   13-SEP-2002   2:52  10.00.4510.0000     92,744  Outlmime.dll
   13-SEP-2002   2:52  10.00.4510.0000     47,688   Outlook.exe
    9-AUG-2002   2:22  10.00.4406.0000    121,416    Outlph.dll
The Chinese (PRC) version of this hotfix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel. 
   Date         Time   Size        File name     
   -------------------------------------------------------
   9-SEP-2002  22:22     49,152  Olkintl.msp
    9-SEP-2002  22:23    421,376  Olkintl_admin.msp
   18-SEP-2002   1:18  2,174,808  Outlook.msp
   18-SEP-2002   2:42  5,045,088  Outlookff.msp
After the hotfix is installed, the following files will have the attributes (or later) that are listed in the following table:
   Date         Time   Size        File name     
   -------------------------------------------------------
   23-AUG-2002  21:59  10.00.4420.0000    834,120  Msmapi32.dll
   16-AUG-2002  20:05  10.00.4413.0000    346,696   Exsec32.dll
    9-AUG-2002   2:22  10.00.4406.0000    137,800   Impmail.dll
   13-SEP-2002   2:52  10.00.4510.0000    539,208    Outlcm.dll
   13-SEP-2002   2:52  10.00.4510.0000  6,310,472   Outllib.dll
   13-SEP-2002   2:52  10.00.4510.0000     92,744  Outlmime.dll
   13-SEP-2002   2:52  10.00.4510.0000     47,688   Outlook.exe
    9-AUG-2002   2:22  10.00.4406.0000    121,416    Outlph.dll
The Chinese (Taiwan) version of this hotfix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel. 
   Date         Time   Size        File name     
   -------------------------------------------------------
   9-SEP-2002  22:45     54,784  Olkintl.msp
    9-SEP-2002  22:46    420,864  Olkintl_admin.msp
   18-SEP-2002   1:18  2,174,808  Outlook.msp
   18-SEP-2002   2:42  5,045,088  Outlookff.msp
After the hotfix is installed, the following files will have the attributes (or later) that are listed in the following table:
   Date         Time   Size        File name     
   -------------------------------------------------------
   23-AUG-2002  21:58  10.00.4420.0000    834,120  Msmapi32.dll
   16-AUG-2002  20:05  10.00.4413.0000    346,696   Exsec32.dll
    9-AUG-2002   2:22  10.00.4406.0000    137,800   Impmail.dll
   13-SEP-2002   2:52  10.00.4510.0000    539,208    Outlcm.dll
   13-SEP-2002   2:52  10.00.4510.0000  6,310,472   Outllib.dll
   13-SEP-2002   2:52  10.00.4510.0000     92,744  Outlmime.dll
   13-SEP-2002   2:52  10.00.4510.0000     47,688   Outlook.exe
    9-AUG-2002   2:22  10.00.4406.0000    121,416    Outlph.dll
The German version of this hotfix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel. 
   Date         Time   Size        File name     
   -------------------------------------------------------
   9-SEP-2002  22:48     69,632  Olkintl.msp
    9-SEP-2002  22:49    475,136  Olkintl_admin.msp
   18-SEP-2002   1:18  2,174,808  Outlook.msp
   18-SEP-2002   2:42  5,045,088  Outlookff.msp
After the hotfix is installed, the following files will have the attributes (or later) that are listed in the following table:
   Date         Time   Size        File name     
   -------------------------------------------------------
   9-AUG-2002   2:21  10.00.4406.0000    113,224  Emablt32.dll
   23-AUG-2002  21:58  10.00.4420.0000    842,312  Msmapi32.dll
   16-AUG-2002  20:05  10.00.4413.0000    346,696   Exsec32.dll
    9-AUG-2002   2:22  10.00.4406.0000    137,800   Impmail.dll
   13-SEP-2002   2:52  10.00.4510.0000    539,208    Outlcm.dll
   13-SEP-2002   2:52  10.00.4510.0000  6,310,472   Outllib.dll
   13-SEP-2002   2:52  10.00.4510.0000     92,744  Outlmime.dll
   13-SEP-2002   2:52  10.00.4510.0000     47,688   Outlook.exe
    9-AUG-2002   2:22  10.00.4406.0000    121,416    Outlph.dll
The Spanish version of this hotfix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel. 
   Date         Time   Size        File name     
   ------------------------------------------------------- 
   9-SEP-2002  22:59     88,576  Olkintl.msp
    9-SEP-2002  23:00    439,296  Olkintl_admin.msp
   18-SEP-2002   1:18  2,174,808  Outlook.msp
   18-SEP-2002   2:42  5,045,088  Outlookff.msp
After the hotfix is installed, the following files will have the attributes (or later) that are listed in the following table:
   Date         Time   Size        File name     
   -------------------------------------------------------
   6-SEP-2002  15:55  10.00.4420.0000    858,688  Msmapi32.dll
   16-AUG-2002  20:05  10.00.4413.0000    346,696   Exsec32.dll
    9-AUG-2002   2:22  10.00.4406.0000    137,800   Impmail.dll
   13-SEP-2002   2:52  10.00.4510.0000    539,208    Outlcm.dll
   13-SEP-2002   2:52  10.00.4510.0000  6,310,472   Outllib.dll
   13-SEP-2002   2:52  10.00.4510.0000     92,744  Outlmime.dll
   13-SEP-2002   2:52  10.00.4510.0000     47,688   Outlook.exe
    9-AUG-2002   2:22  10.00.4406.0000    121,416    Outlph.dll
The French version of this hotfix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel. 
   Date         Time   Size        File name     
   -------------------------------------------------------
   9-SEP-2002  23:02     87,552  Olkintl.msp
    9-SEP-2002  23:03    439,296  Olkintl_admin.msp
   18-SEP-2002   1:18  2,174,808  Outlook.msp
   18-SEP-2002   2:42  5,045,088  Outlookff.msp
After the hotfix is installed, the following files will have the attributes (or later) that are listed in the following table:
   Date         Time   Size        File name     
   -------------------------------------------------------  
   6-SEP-2002  15:55  10.00.4420.0000    862,784  Msmapi32.dll
   16-AUG-2002  20:05  10.00.4413.0000    346,696   Exsec32.dll
    9-AUG-2002   2:22  10.00.4406.0000    137,800   Impmail.dll
   13-SEP-2002   2:52  10.00.4510.0000    539,208    Outlcm.dll
   13-SEP-2002   2:52  10.00.4510.0000  6,310,472   Outllib.dll
   13-SEP-2002   2:52  10.00.4510.0000     92,744  Outlmime.dll
   13-SEP-2002   2:52  10.00.4510.0000     47,688   Outlook.exe
    9-AUG-2002   2:22  10.00.4406.0000    121,416    Outlph.dll
The Italian (Italy) version of this hotfix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel. 
   Date         Time   Size        File name     
   -------------------------------------------------------
   9-SEP-2002  23:06     88,064  Olkintl.msp
    9-SEP-2002  23:07    438,784  Olkintl_admin.msp
   18-SEP-2002   1:18  2,174,808  Outlook.msp
   18-SEP-2002   2:42  5,045,088  Outlookff.msp
After the hotfix is installed, the following files will have the attributes (or later) that are listed in the following table:
   Date         Time   Size        File name     
   -------------------------------------------------------
  6-SEP-2002  15:55  10.00.4420.0000    858,688  Msmapi32.dll
   16-AUG-2002  20:05  10.00.4413.0000    346,696   Exsec32.dll
    9-AUG-2002   2:22  10.00.4406.0000    137,800   Impmail.dll
   13-SEP-2002   2:52  10.00.4510.0000    539,208    Outlcm.dll
   13-SEP-2002   2:52  10.00.4510.0000  6,310,472   Outllib.dll
   13-SEP-2002   2:52  10.00.4510.0000     92,744  Outlmime.dll
   13-SEP-2002   2:52  10.00.4510.0000     47,688   Outlook.exe
    9-AUG-2002   2:22  10.00.4406.0000    121,416    Outlph.dll
The Japanese version of this hotfix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel. 
   Date         Time   Size        File name     
   -------------------------------------------------------
   9-SEP-2002  22:52     56,320  Olkintl.msp
    9-SEP-2002  22:53    428,544  Olkintl_admin.msp
   18-SEP-2002   1:18  2,174,808  Outlook.msp
   18-SEP-2002   2:42  5,045,088  Outlookff.msp
After the hotfix is installed, the following files will have the attributes (or later) that are listed in the following table:
   Date         Time   Size        File name     
   -------------------------------------------------------
  23-AUG-2002  21:58  10.00.4420.0000    834,120  Msmapi32.dll
   16-AUG-2002  20:05  10.00.4413.0000    346,696   Exsec32.dll
    9-AUG-2002   2:22  10.00.4406.0000    137,800   Impmail.dll
   13-SEP-2002   2:52  10.00.4510.0000    539,208    Outlcm.dll
   13-SEP-2002   2:52  10.00.4510.0000  6,310,472   Outllib.dll
   13-SEP-2002   2:52  10.00.4510.0000     92,744  Outlmime.dll
   13-SEP-2002   2:52  10.00.4510.0000     47,688   Outlook.exe
    9-AUG-2002   2:22  10.00.4406.0000    121,416    Outlph.dll
The Korean version of this hotfix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel. 
   Date         Time   Size        File name     
   -------------------------------------------------------
   9-SEP-2002  22:55     54,272  Olkintl.msp
    9-SEP-2002  22:56    420,864  Olkintl_admin.msp
   18-SEP-2002   1:18  2,174,808  Outlook.msp
   18-SEP-2002   2:42  5,045,088  Outlookff.msp
After the hotfix is installed, the following files will have the attributes (or later) that are listed in the following table:
   Date         Time   Size        File name     
   -------------------------------------------------------
  23-AUG-2002  21:58  10.00.4420.0000    834,120  Msmapi32.dll
   16-AUG-2002  20:05  10.00.4413.0000    346,696   Exsec32.dll
    9-AUG-2002   2:22  10.00.4406.0000    137,800   Impmail.dll
   13-SEP-2002   2:52  10.00.4510.0000    539,208    Outlcm.dll
   13-SEP-2002   2:52  10.00.4510.0000  6,310,472   Outllib.dll
   13-SEP-2002   2:52  10.00.4510.0000     92,744  Outlmime.dll
   13-SEP-2002   2:52  10.00.4510.0000     47,688   Outlook.exe
    9-AUG-2002   2:22  10.00.4406.0000    121,416    Outlph.dll
The Dutch version of this hotfix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel. 
   Date         Time   Size        File name     
   -------------------------------------------------------
  9-SEP-2002  23:10     88,576  Olkintl.msp
    9-SEP-2002  23:11    439,808  Olkintl_admin.msp
   18-SEP-2002   1:18  2,174,808  Outlook.msp
   18-SEP-2002   2:42  5,045,088  Outlookff.msp
After the hotfix is installed, the following files will have the attributes (or later) that are listed in the following table:
   Date         Time   Size        File name     
   -------------------------------------------------------
  6-SEP-2002  15:55  10.00.4420.0000    858,688  Msmapi32.dll
   16-AUG-2002  20:05  10.00.4413.0000    346,696   Exsec32.dll
    9-AUG-2002   2:22  10.00.4406.0000    137,800   Impmail.dll
   13-SEP-2002   2:52  10.00.4510.0000    539,208    Outlcm.dll
   13-SEP-2002   2:52  10.00.4510.0000  6,310,472   Outllib.dll
   13-SEP-2002   2:52  10.00.4510.0000     92,744  Outlmime.dll
   13-SEP-2002   2:52  10.00.4510.0000     47,688   Outlook.exe
    9-AUG-2002   2:22  10.00.4406.0000    121,416    Outlph.dll
The Thai version of this hotfix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel. 
   Date         Time   Size        File name     
   -------------------------------------------------------
  9-SEP-2002  23:38     62,464  Olkintl.msp
    9-SEP-2002  23:38    433,152  Olkintl_admin.msp
   18-SEP-2002   1:18  2,174,808  Outlook.msp
   18-SEP-2002   2:42  5,045,088  Outlookff.msp
After the hotfix is installed, the following files will have the attributes (or later) that are listed in the following table:
   Date         Time   Size        File name     
   -------------------------------------------------------
  23-AUG-2002  21:58  10.00.4420.0000    854,600  Msmapi32.dll
   16-AUG-2002  20:05  10.00.4413.0000    346,696   Exsec32.dll
    9-AUG-2002   2:22  10.00.4406.0000    137,800   Impmail.dll
   13-SEP-2002   2:52  10.00.4510.0000    539,208    Outlcm.dll
   13-SEP-2002   2:52  10.00.4510.0000  6,310,472   Outllib.dll
   13-SEP-2002   2:52  10.00.4510.0000     92,744  Outlmime.dll
   13-SEP-2002   2:52  10.00.4510.0000     47,688   Outlook.exe
    9-AUG-2002   2:22  10.00.4406.0000    121,416    Outlph.dll
The Portuguese (Brazil) version of this hotfix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel. 
   Date         Time   Size        File name     
   ------------------------------------------------------- 
  23-OCT-2002  21:50     89,088  Olkintl.msp
   23-OCT-2002  21:51    439,808  Olkintl_admin.msp
   22-OCT-2002  21:53  2,268,236  Outlook.msp
   22-OCT-2002  22:37  4,138,496  Outlook_admin.msp
After the hotfix is installed, the following files will have the attributes (or later) that are listed in the following table:
   Date         Time   Size        File name     
   -------------------------------------------------------
  23-OCT-2002  19:43  10.00.4420.0000    858,688  Msmapi32.dll
   19-SEP-2002  20:23  10.00.4517.0000    105,032  Envelope.dll
   11-OCT-2002  21:14  10.00.4608.0000    346,696   Exsec32.dll
    9-AUG-2002   2:22  10.00.4406.0000    137,800   Impmail.dll
   13-SEP-2002   2:52  10.00.4510.0000    539,208    Outlcm.dll
   17-OCT-2002  20:59  10.00.4615.0000  6,314,568   Outllib.dll
   13-SEP-2002   2:52  10.00.4510.0000     92,744  Outlmime.dll
   13-SEP-2002   2:52  10.00.4510.0000     47,688   Outlook.exe
    9-AUG-2002   2:22  10.00.4406.0000    121,416    Outlph.dll
The Swedish version of this hotfix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel. 
   Date         Time   Size        File name     
   ------------------------------------------------------- 
  23-OCT-2002  21:53     89,600  Olkintl.msp
   23-OCT-2002  21:54    439,808  Olkintl_admin.msp
   22-OCT-2002  21:53  2,268,236  Outlook.msp
   22-OCT-2002  22:37  4,138,496  Outlook_admin.msp
After the hotfix is installed, the following files will have the attributes (or later) that are listed in the following table:
   Date         Time   Size        File name     
   -------------------------------------------------------
  23-OCT-2002  19:43  10.00.4420.0000    854,592  Msmapi32.dll
   19-SEP-2002  20:23  10.00.4517.0000    105,032  Envelope.dll
   11-OCT-2002  21:14  10.00.4608.0000    346,696   Exsec32.dll
    9-AUG-2002   2:22  10.00.4406.0000    137,800   Impmail.dll
   13-SEP-2002   2:52  10.00.4510.0000    539,208    Outlcm.dll
   17-OCT-2002  20:59  10.00.4615.0000  6,314,568   Outllib.dll
   13-SEP-2002   2:52  10.00.4510.0000     92,744  Outlmime.dll
   13-SEP-2002   2:52  10.00.4510.0000     47,688   Outlook.exe
    9-AUG-2002   2:22  10.00.4406.0000    121,416    Outlph.dll
The Portuguese (Portugal) version of this hotfix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel. 
   Date         Time   Size        File name     
   -------------------------------------------------------  
   23-OCT-2002  21:56     82,432  Olkintl.msp
   23-OCT-2002  21:57    439,296  Olkintl_admin.msp
   22-OCT-2002  21:53  2,268,236  Outlook.msp
   22-OCT-2002  22:37  4,138,496  Outlook_admin.msp
After the hotfix is installed, the following files will have the attributes (or later) that are listed in the following table:
   Date         Time   Size        File name     
   -------------------------------------------------------
  23-OCT-2002  19:43  10.00.4420.0000    858,688  Msmapi32.dll
   19-SEP-2002  20:23  10.00.4517.0000    105,032  Envelope.dll
   11-OCT-2002  21:14  10.00.4608.0000    346,696   Exsec32.dll
    9-AUG-2002   2:22  10.00.4406.0000    137,800   Impmail.dll
   13-SEP-2002   2:52  10.00.4510.0000    539,208    Outlcm.dll
   17-OCT-2002  20:59  10.00.4615.0000  6,314,568   Outllib.dll
   13-SEP-2002   2:52  10.00.4510.0000     92,744  Outlmime.dll
   13-SEP-2002   2:52  10.00.4510.0000     47,688   Outlook.exe
    9-AUG-2002   2:22  10.00.4406.0000    121,416    Outlph.dll

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STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article. This problem was first corrected in Office XP Service Pack 3.
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MORE INFORMATION

For the hotfix to have an affect, a registry key must be written. Without the registry key, this hotfix has no effect.

If it does not yet exist, create the following registry key:
HKEY_LOCAL_MACHINE\Software\Microsoft\Office\10.0\Outlook\Setup
Add a DWORD value that is named OutlookUserData with a data value of 1.
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APPLIES TO
  • Microsoft Outlook 2002 Standard Edition
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Keywords: 
kbautohotfix kbhotfixserver kbqfe kbbug kbfix KB325200
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