Article ID: 325205 - View products that this article applies to.
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When you try to hide access to Microsoft Internet Explorer 5.5 or Internet Explorer 5.5 Service Pack 1 (SP1) after you install Service Pack 3 (SP3) for Windows 2000, an access violation (AV) occurs. You may receive an error message similar to the following:
explorer.exe has generated errors and will be closed by Windows.
You will need to restart the program.
An error log is being created.
This behavior occurs because SP3 for Windows 2000 does not correctly update the following Internet Explorer 5.5 or Internet Explorer 5.5 SP1 file: Mshtml.dll.
To work around this issue, upgrade to Internet Explorer 5.5 Service Pack 2 (SP2) or upgrade to Internet Explorer 6.0 before you install SP3 for Windows 2000.
To obtain the latest version of Microsoft Internet Explorer, visit the following Microsoft Web site:
Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.
When you install SP3 for Windows 2000, you can hide Internet Explorer, Outlook Express, and Windows Media Player by using one of the following methods.
Method 1: Use the Configure Programs ButtonTo do this, follow these steps:
Method 2: Remove Access to the ComponentsTo remove access to the components, follow these steps:
Method 3: Use an Unattended InstallationWhen you perform a "slipstream" installation of the SP3 files into a Windows 2000 installation point, you can specify the installation options for Internet Explorer, Outlook Express, and Windows Media Player from an unattended installation file (Unattend.txt). To remove access to Internet Explorer, Outlook Express, and Windows Media Player in an unattended installation file, add a [Components] section to the file that contains the following options: