Article ID: 325322 - View products that this article applies to.
This article was previously published under Q325322
When you try to start the Exchange System Manager administrative tool, you may receive an error message that is similar to the following:
You may also experience difficulties if you try to open the Active Directory Users and Computers administrative tool. When you try to open the Active Directory Users and Computers administrative tool, you may receive an error message that is similar to the following:
The server is not operational.
ID No: 8007203a
Exchange System Manager
The naming information cannot be located because the server is not operational.
To resolve this issue, you must modify the TCP/IP settings on your internal network DNS server. You must configure the TCP/IP settings on the DNS server so that the DNS server uses itself for DNS resolution queries.
To do this, follow these steps.
NOTE: You must perform these steps on the internal DNS server for your network.