After you download and install Microsoft Office 2000
Service Release 1 (SR-1), and you try to start Microsoft Outlook 2000, you may
experience one of the following symptoms:
- You receive an error message similar to the following:
DDE server window : outlook.exe-no disk. There is no
disk in the drive.
- All the messages that you had before you installed the
Service Release are missing.
This issue may occur when one of the following conditions is
- The Personal Folder (.pst) file is damaged.
- The journal log files Offitems.log and Outitems.log are
- You have the wrong version of the Msvcrt.dll
- The removable media on which the .pst file was located is
no longer available.
To resolve this issue, use the following methods in the
order that they appear:
Method 1: Repair the Personal Folder File
- Create a backup copy of the Personal Folder file (.pst):
- Start Windows Explorer and go to the C:\Documents and
- Right-click the file Outlook.pst, and
then click Copy.
- Locate and click the folder where you want to put the
backup of your Outlook.pst file, right-click in the right pane of Windows
Explorer, and then click Paste. (You can put the backup file
in the same folder as Outlook.pst.)
- Click Start, click Run,
type outlook.exe /cleanpst in the Open
box, and then press ENTER.
- Click Yes when you are prompted whether
you want to re-create shortcuts. Note that Outlook opens with no messages in
- On the File menu, click Import and
Export, and then click Import from another program or
file in the Choose an action to perform list. Click
- In the Select file type to import from
area, click Personal Folder File (.pst), and then click
- Click Browse, and then locate and click
Outlook.pst (or the backup file that you created in step 1c).
Click Open, and then click Next.
- Under Select the folder to import from,
click Personal Folders, make sure that the Include
subfolders check box is selected, and then click
Method 2: Rename the Outlook Journal Log FilesNote
If you rename the journal files, you will have to reenter all
- Search for the Outitems.log and
Offitems.log files. For additional information about using
Search, see Windows Help and Support.
- Rename the files as Outitems.old and
- Start Outlook.
Method 3 - Install the Latest Windows Service Pack
To resolve this problem, obtain the latest service pack for
Windows XP. For additional information, click the following article number to
view the article in the Microsoft Knowledge Base:
How to Obtain the Latest Windows XP Service Pack
Article ID: 325369 - Last Review: January 9, 2006 - Revision: 3.1
- Microsoft Outlook 2000 Standard Edition