PUB2002: Publisher Stops Responding When You Use the Default Novell Printer

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Article ID: 325499 - View products that this article applies to.
This article was previously published under Q325499
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SYMPTOMS

If you open an existing publication or try to create a new publication in Microsoft Publisher 2002, you may receive the following error message:
Publisher has encountered an error and will be shutdown.
Note To view the details of the error message, click the link in the following text that appears in the error dialog box:
To see what data this error report contains, click here.
The following is the error signature that you receive after you click the link:
   App Name   App Version   Module Name  Module Version  Offset
   --------------------------------------------------------------
   Mspub.exe  10.0.3402.0   Mspub.exe    10.0.3402.0     0019650C
				

CAUSE

This problem occurs because the default printer that you are currently using is a Novell Printer that has more than 72 characters in the name.

RESOLUTION

Service Pack Information

This problem is corrected in Office XP Service Pack 3.

To resolve this problem, obtain the latest service pack for Microsoft Office XP. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:
307841 How to obtain the latest Office XP Service Pack
A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, submit a request to Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:
http://support.microsoft.com/contactus/?ws=support
Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.
The English version of this hotfix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.
   Date           Time  Size       File name
   -----------------------------------------------
   30-Aug-2002   13:09  1,587,712  Mspub_admin.msp
   30-Aug-2002   12:47    641,536  Mspub.msp
   30-Aug-2002   14:29      3,106  Readme.txt
				
After the hotfix is installed, the following files will have the listed attributes or later:
   Date           Time  Version         Size       File name
   ----------------------------------------------------------
   23-Aug-2002   17:59  10.0.4420.0     3,439,176  Mspub.exe
				

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section of this article.
This problem was first corrected in Office XP Service Pack 3.

Properties

Article ID: 325499 - Last Review: October 26, 2013 - Revision: 5.2
APPLIES TO
  • Microsoft Publisher 2002 Standard Edition
Keywords: 
kbnosurvey kbarchive kbautohotfix kbqfe kbhotfixserver kbbug kbfix KB325499

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