WD2002: Document Printed with Wide Right Margin and Small Text If You Turn Off Balloons

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This article was previously published under Q325527

SYMPTOMS

A Word document may be printed with a wide right margin and small text. This problem may occur if you have turned on Track Changes and you turned off the balloons.

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This problem is corrected in Office XP Service Pack 3.To resolve this problem, obtain the latest service pack for Microsoft Office XP. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

307841 (http://support.microsoft.com/kb/307841/ ) How to obtain the latest Office XP Service Pack

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Hotfix Information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, submit a request to Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support (http://support.microsoft.com/contactus/?ws=support)

Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language. The English version of this fix should have the following file attributes or later:

<FIXEDTEXT>
   Date           Time  Version         Size       File name
   ----------------------------------------------------------
   25-Oct-2002   18:35                       1,804  Hotfix.txt
   25-Oct-2002   01:12                       3,132  Readme.txt
   25-Oct-2002   01:07                   5,728,836  Winword.msp
   25-Oct-2002   01:28                  5,639,208  Winword_Admin.msp
</FIXEDTEXT>

After the hotfix is installed, the English version of this fix will have the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.

<FIXEDTEXT>
   Date           Time  Version         Size       File name
   ----------------------------------------------------------
   24-Oct-2002   11:44  10.0.4622.0    10,598,984  Winword.exe
</FIXEDTEXT>

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STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article. This problem was first corrected in Office XP Service Pack 3.

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