Windows Messenger Does Not Start

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Article ID: 325717 - View products that this article applies to.
This article was previously published under Q325717
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SYMPTOMS

If you try to start Windows Messenger by using an account that does not have administrator permissions on the local computer, any of the following symptoms may occur:
  • Windows Messenger does not start.
  • The following event appears in Event Viewer:
    Event Type: Error
    Event Source: DCOM
    Event Category: None
    Event ID: 10010
    Date: 4/30/2002
    Time: 11:30:57 PM
    User: DOMAIN\Username
    Computer: Computername
    Description:
    The server {FB7199AB-79BF-11D2-8D94-0000F875C541} did not register with DCOM within the required timeout.
  • You may experience delays in opening the following Web sites:
    • http://www.msn.com/
    • http://www.hotmail.com/

CAUSE

Windows Messenger cannot identify the primary messaging service for the current user and does not start.

RESOLUTION

Important This section, method, or task contains steps that tell you how to modify the registry. However, serious problems might occur if you modify the registry incorrectly. Therefore, make sure that you follow these steps carefully. For added protection, back up the registry before you modify it. Then, you can restore the registry if a problem occurs. For more information about how to back up and restore the registry, click the following article number to view the article in the Microsoft Knowledge Base:
322756 How to back up and restore the registry in Windows

  1. Start Registry Editor (Regedt32.exe).
  2. Locate and then click the following key in the registry:
    HKEY_CURRENT_USER\Software\Microsoft
  3. On the Edit menu, click Add Key, and then add the following registry key:
    Key name: MessengerService
  4. Open the MessengerService key.
  5. On the Edit menu, click New, click String Value, and then add the following registry value:
    Value name: PrimaryService
    Data type: REG_SZ
    Value data: .NET Messenger Service
  6. Quit Registry Editor.

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.

Properties

Article ID: 325717 - Last Review: October 31, 2006 - Revision: 3.3
APPLIES TO
  • Microsoft Windows Messenger 4.6, when used with:
    • the operating system: Microsoft Windows XP
    • Microsoft Windows 2000 Standard Edition
Keywords: 
kbprb KB325717

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