Article ID: 325792 - View products that this article applies to.
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If an error or unexpected event occurs with an Independent Computing Architecture (ICA) asynchronous connection to a Terminal Services server while a user is being authenticated, the modem may not be able to reinitialize correctly.
Service Pack InformationTo resolve this problem, obtain the latest service pack for Microsoft Windows 2000. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:
(http://support.microsoft.com/kb/260910/EN-US/ )How to Obtain the Latest Windows 2000 Service Pack
Hotfix InformationTo resolve this problem without installing the latest Windows 2000 service pack, apply the hotfix that is described in the following Microsoft Knowledge Base article:
(http://support.microsoft.com/kb/331861/ )Terminal Services Licensing Cannot Show Japanese Computer Names
Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article. This problem was first corrected in Microsoft Windows 2000 Service Pack 4.
For additional information about how to obtain a hotfix for Windows 2000 Datacenter Server, click the article number below to view the article in the Microsoft Knowledge Base:
265173For additional information about how to install multiple hotfixes with only one reboot, click the following article number to view the article in the Microsoft Knowledge Base:
(http://support.microsoft.com/kb/265173/EN-US/ )The Datacenter Program and Windows 2000 Datacenter Server Product
(http://support.microsoft.com/kb/296861/EN-US/ )How to Install Multiple Windows Updates or Hotfixes with Only One Reboot
Article ID: 325792 - Last Review: October 26, 2013 - Revision: 4.2