OL2002: Filtered Views Do Not Work with Custom Keyword Fields

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This article was previously published under Q325895

SYMPTOMS

If you created custom views that filter based on custom keyword fields in Microsoft Outlook 2000, the custom views do not work after you upgrade to Outlook 2002.

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This problem is corrected in Microsoft Office XP Service Pack 3.

To resolve this problem, obtain the latest service pack for Microsoft Office XP. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

307841 (http://support.microsoft.com/kb/307841/ ) How to obtain the latest Office XP Service Pack

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Hotfix Information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, submit a request to Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support (http://support.microsoft.com/contactus/?ws=support)

Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

The global version of this hotfix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.

   Date         Time    Size       File name     
   ----------------------------------------------
   21-Sep-2002  08:57       1,804  Hotfix.txt
   18-Sep-2002  02:18   2,174,808  Outlook.msp
   18-Sep-2002  03:42   5,045,088  Outlookff.msp
   18-Sep-2002  02:31       3,171  Readme.txt

After the hotfix is installed, the following files will have the listed attributes or later:

   Date         Time   Version      Size       File name     
   --------------------------------------------------------
   16-Aug-2002  21:05  10.0.4413.0    346,696  Exsec32.dll      
   09-Aug-2002  03:22  10.0.4406.0    137,800  Impmail.dll      
   13-Sep-2002  03:52  10.0.4510.0    539,208  Outlcm.dll       
   13-Sep-2002  03:52  10.0.4510.0  6,310,472  Outllib.dll      
   13-Sep-2002  03:52  10.0.4510.0     92,744  Outlmime.dll     
   13-Sep-2002  03:52  10.0.4510.0     47,688  Outlook.exe      
   09-Aug-2002  03:22  10.0.4406.0    121,416  Outlph.dll

NOTE: Microsoft recommends that you use Microsoft Windows Installer 2.0 for the Client Patch installation that is after Microsoft Office XP Service Pack 2 (SP-2). For more information, see the Outlook 2002 Readme.txt file.

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STATUS

Microsoft has confirmed that this is a bug in the Microsoft products that are listed in the "Applies to" section of this article.

This problem was first corrected in Office XP Service Pack 3.

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