Article ID: 325895 - View products that this article applies to.
This article was previously published under Q325895
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If you created custom views that filter based on custom keyword fields in Microsoft Outlook 2000, the custom views do not work after you upgrade to Outlook 2002.
Service Pack InformationThis problem is corrected in Microsoft Office XP Service Pack 3.
To resolve this problem, obtain the latest service pack for Microsoft Office XP. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:
(http://support.microsoft.com/kb/307841/ )How to obtain the latest Office XP Service Pack
Hotfix InformationA supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem.
If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, submit a request to Microsoft Customer Service and Support to obtain the hotfix.
Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:
http://support.microsoft.com/contactus/?ws=supportNote The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.
The global version of this hotfix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.
After the hotfix is installed, the following files will have the listed attributes or later:
Date Time Size File name ---------------------------------------------- 21-Sep-2002 08:57 1,804 Hotfix.txt 18-Sep-2002 02:18 2,174,808 Outlook.msp 18-Sep-2002 03:42 5,045,088 Outlookff.msp 18-Sep-2002 02:31 3,171 Readme.txt
Date Time Version Size File name -------------------------------------------------------- 16-Aug-2002 21:05 10.0.4413.0 346,696 Exsec32.dll 09-Aug-2002 03:22 10.0.4406.0 137,800 Impmail.dll 13-Sep-2002 03:52 10.0.4510.0 539,208 Outlcm.dll 13-Sep-2002 03:52 10.0.4510.0 6,310,472 Outllib.dll 13-Sep-2002 03:52 10.0.4510.0 92,744 Outlmime.dll 13-Sep-2002 03:52 10.0.4510.0 47,688 Outlook.exe 09-Aug-2002 03:22 10.0.4406.0 121,416 Outlph.dll
NOTE: Microsoft recommends that you use Microsoft Windows Installer 2.0 for the Client Patch installation that is after Microsoft Office XP Service Pack 2 (SP-2). For more information, see the Outlook 2002 Readme.txt file.
Microsoft has confirmed that this is a bug in the Microsoft products that are listed in the "Applies to" section of this article.
This problem was first corrected in Office XP Service Pack 3.