Article ID: 326003 - View products that this article applies to.
This article was previously published under Q326003
When you try to install Microsoft Zoo Tycoon: Dinosaur Digs or Microsoft Zoo Tycoon: Marine Mania Expansion Pack, you may receive an error message similar to the one of the following error messages:
Zoo Tycoon was not installed. We could not install this product.
Setup was unable to find a Zoo Tycoon installed on your computer to proceed.
This behavior may occur if one of the following conditions is true:
Method 1: Install Zoo TycoonDinosaur Digs and Marine Mania are expansion packs for Microsoft Zoo Tycoon. You must have Zoo Tycoon installed before you can install Dinosaur Digs or Marine Mania. To resolve this behavior, install Zoo Tycoon. Then, install the expansion pack.
You can also purchase Microsoft Zoo Tycoon: Complete Collection. In addition to the stand-alone game, Zoo Tycoon: Complete Collection includes the Dinosaur Digs, Marine Mania, and Endangered Species expansion content.
Method 2: Remove and then reinstall Zoo TycoonIf you have Zoo Tycoon installed, your installation may be damaged. To remove and then reinstall Zoo Tycoon, follow these steps in order that they appear in.
Note Because there are several versions of Microsoft Windows, the following steps may be different on your computer. If they are, see your product documentation to complete these steps.
Part 1: Remove Zoo Tycoon
Microsoft Windows 98
Microsoft Windows XP
Part 2: Delete the Zoo Tycoon folder
Part 3: Perform a clean boot procedureUse a clean boot procedure to restart the computer.
Note A clean boot procedure is a way to create a clean environment. When you start the computer by using a clean boot procedure, Microsoft Windows starts and loads only basic devices and services.
To perform a clean boot procedure, follow the steps that are appropriate for your version of Windows.
Note For more information about how to use a clean boot procedure in other operating systems, see the "More Information" section.
Windows 98Run the System Configuration Utility (Msconfig.exe) to perform a clean boot procedure. To do this, follow these steps:
(http://support.microsoft.com/kb/192926/ )How to perform clean-boot troubleshooting for Windows 98
Windows XPNoteYou must be logged on as an administrator or as a member of the Administrators group to complete this procedure. If your computer is connected to a network, network policy settings may also prevent you from completing this procedure.
(http://support.microsoft.com/kb/310353/ )How to perform a clean boot in Windows XP
Part 4: Reinstall Zoo TycoonInsert the Zoo Tycoon disc into your CD drive or DVD drive, and then follow the instructions that appear on the screen to reinstall the program.
Part 5: Replace the saved games
Part 6: Install Dinosaur Digs or Marine ManiaInsert the Dinosaur Digs or Marine Mania disc into your CD drive or DVD drive, and then follow the instructions that appear on the screen to install the program.
Part 7: Return from a clean boot state
Part 8: Install additional items (optional)If your saved games included animals, buildings, or items that you downloaded from the Zoo Tycoon Web site, you have to download those new items again before you use the saved games. To do this, follow these steps:
For more information about how to perform a clean boot, click the following article number to view the article in the Microsoft Knowledge Base:
(http://support.microsoft.com/kb/243039/ )How to perform a clean boot in Windows 95
(http://support.microsoft.com/kb/281770/ )How to perform clean-boot troubleshooting for Windows 2000
(http://support.microsoft.com/kb/267288/ )How to perform a clean boot in Windows Millennium Edition
Contact us for more help
Connect with Answer Desk for expert help.