Article ID: 326147 - Last Review: May 21, 2007 - Revision: 3.5

Windows XP and Windows 2000 Do Not Always Call DrvAssertMode(FALSE) Before it Enters a Power-Down State

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This article was previously published under Q326147

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SYMPTOMS

After you enter and resume from standby, hibernate, or both multiple times, you may receive a "Stop 0xEA" error message.
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RESOLUTION

Windows XP

To resolve this problem, obtain the latest service pack for Windows XP. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:
322389  (http://support.microsoft.com/kb/322389/EN-US/ ) How to Obtain the Latest Windows XP Service Pack
The English version of this fix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.
   Date         Time   Version      Size       File name
   ------------------------------------------------------
   24-Jul-2002  17:19  5.1.2600.50  1,671,168  Win32k.sys

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Windows 2000

Service Pack Information

To resolve this problem, obtain the latest service pack for Microsoft Windows 2000. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:
260910  (http://support.microsoft.com/kb/260910/EN-US/ ) How to Obtain the Latest Windows 2000 Service Pack

Hotfix Information

A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Only apply it to systems that are experiencing this specific problem. This hotfix may receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next Windows 2000 service pack that contains this fix.

To resolve this problem immediately, contact Microsoft Product Support Services to obtain the fix. For a complete list of Microsoft Product Support Services phone numbers and information about support costs, visit the following Microsoft Web site:
http://support.microsoft.com/contactus/?ws=support (http://support.microsoft.com/contactus/?ws=support)
Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

The English version of this fix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.
   Date        Time   Version        Size       File name
   ------------------------------------------------------
   05-11-2002  15:34  5.0.2195.6115  1,643,248  Win32k.sys
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STATUS

Windows XP

Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article. This problem was first corrected in Windows XP Service Pack 1.
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Windows 2000

Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article. This problem was first corrected in Microsoft Windows 2000 Service Pack 4.
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APPLIES TO
  • Microsoft Windows XP Home Edition
  • Microsoft Windows XP Professional
  • Microsoft Windows 2000 Service Pack 3
  • Microsoft Windows 2000 Service Pack 3
  • Microsoft Windows 2000 Advanced Server
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Keywords: 
kbbug kbfix kbshell kbwin2000presp4fix kbqfe kbenv kbwinxpsp1fix kbwin2ksp4fix kbhotfixserver KB326147
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