FIX: Microsoft Excel and Microsoft Word That Have User Controls Stop Responding When You Save or Print

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Article ID: 326264 - View products that this article applies to.
This article was previously published under Q326264
This article has been archived. It is offered "as is" and will no longer be updated.
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SYMPTOMS

If you create a user control (.ocx) by using Microsoft Visual Basic, and then you embed the control in an Excel document or a Word document, when you try to save or print the document, you may receive an Access Violation. This problem may occur if the default printer that is installed is a network printer that has a share name of more than 19 characters.

CAUSE

The problem occurs because the DEVMODE structure in Msvbvm60.dll was corrupted during ANSI/UNICODE conversion. The corrupted DEVMODE is sent to the printer driver, which causes the Access Violation.

RESOLUTION

A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that this article describes. Apply it only to systems that are experiencing this specific problem.

Note You must have a Visual Studio license agreement to obtain this hotfix.

To resolve this problem, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services telephone numbers and information about support costs, visit the following Microsoft Web site:
http://support.microsoft.com/contactus/?ws=support
Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question. The English version of this fix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.
   Date          Time       Version     Size        File name      Platform
   ------------------------------------------------------------------------
   17-Jul-2002   05:36:22   6.0.96.33   1,392,640   Msvbvm60.dll   i386
				


WORKAROUND

To work around this problem, do either of the following:
  • Shorten the printer share name to less than 19 characters.
  • If it is available, use the printer driver that is included with the version of Windows that you are using and that is suitable for your printer. In some cases, this has prevented the problem.

STATUS

Microsoft has confirmed that this is a bug in the Microsoft products that are listed at the beginning of this article.

Properties

Article ID: 326264 - Last Review: February 27, 2014 - Revision: 3.4
APPLIES TO
  • Microsoft Visual Studio 6.0 Enterprise Edition
  • Microsoft Visual Studio 6.0 Service Pack 1
  • Microsoft Visual Studio 6.0 Service Pack 2
  • Microsoft Visual Studio 6.0 Service Pack 3
  • Microsoft Visual Studio 6.0 Service Pack 4
  • Microsoft Visual Studio 6.0 Service Pack 5
  • Microsoft Windows 2000 Service Pack 1
  • Microsoft Windows 2000 Service Pack 2
  • the operating system: Microsoft Windows XP
  • Microsoft Excel 2000 Standard Edition
  • Microsoft Excel 2002 Standard Edition
  • Microsoft Word 2000 Standard Edition
  • Microsoft Word 2002 Standard Edition
Keywords: 
kbnosurvey kbarchive kbbug kbqfe kbpending KB326264

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