XADM: The FROM Field Is Blank When You Synchronize E-mail with a PDA

When you use Microsoft Mobile Information Server 2002 with Server ActiveSync to synchronize a message between a personal digital assistant (PDA) and Exchange 2000, if the display name includes a comma, the FROM field appears blank in the list view and displays two addresses in the read view. This behavior occurs because the comma was changed internally into a semicolon. The semicolon is an address separator.

Cumulative Patch Information

To resolve this problem, obtain the March 2003 Exchange 2000 Server Post-Service Pack 3 (SP3) Rollup. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

A supported feature that modifies the default behavior of the product is available from Microsoft. However, this feature is intended to modify only the behavior that this article describes. Apply this feature only to systems that specifically require it.

If the feature is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the feature.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific feature. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site: Note The "Hotfix download available" form displays the languages for which the feature is available. If you do not see your language, it is because the feature is not available for that language. Component: MIS

The English version of this feature has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.