XADM: Access Violation Occurs When Exchange Information Store Processes a Message

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This article was previously published under Q326370

SYMPTOMS

When the Microsoft Exchange 2000 Server information store processes an inbound Simple Mail Transfer Protocol (SMTP) e-mail message, an access violation may occur.

If the correct symbols are installed on the computer, the Dr. Watson log or the corresponding User.dmp file contains a call stack similar to the following:

26b3f748 006cfee1 16db7690 0000006a 00000000 store!EcSetCorrectRecipType+0x161
26b3fa94 005aa228 26b3fc60 ffffffff 26b3fc80 store!EcLocallyDeliverMsg+0xde5
26b3fab4 269cffa0 26b3fc60 ffffffff 26b3fc80 store!EcDoLocalDeliveryOp2+0x50
26b3fad8 269c4761 00000039 26b3fc60 ffffffff EXSMTP!CMdbLogon__HrDoLocalDelivery+0x8a
26b3fc94 269c435a 00000246 00000004 26b3feb4 EXSMTP!COmsgWrapper__HrDoLocalDelivery+0x349
26b3fef4 269c253c 0842f6e8 048e3e08 00000000 EXSMTP!misfnDoLocalDelivery+0x2f0
26b3ff10 269c2c29 238e182c 048e3e08 00000000 EXSMTP!Dispatch+0x132
26b3ff30 269c2b8f 08403c80 048e3e08 77e86ad6 EXSMTP!CMdb__DefaultMdbQueueThreadRoutine+0xb1
26b3ff58 004caa06 77e86659 00000000 26b3ffb4 EXSMTP!CMdb__MdbQueueThreadRoutine+0x1ae
26b3ff6c 61bd1247 00000000 00000000 00000001 store!TI__Invoke+0x83
26b3ffb4 77e8758a 0bdd0ea0 00000001 bffdf000 MDBTASK!MdbTaskPoolThread+0x22
26b3ffec 00000000 61bd1174 0bdd0ea0 00000000 KERNEL32!BaseThreadStart+0x52

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CAUSE

This problem may occur if one of the recipient addresses on the To: line of the e-mail message cannot be located.

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RESOLUTION

Cumulative Patch Information

To resolve this problem, obtain the March 2003 Exchange 2000 Server Post-Service Pack 3 (SP3) Rollup. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

813840 (http://support.microsoft.com/kb/813840/EN-US/ ) XGEN: March 2003 Exchange 2000 Server Post-Service Pack 3 Rollup

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Hotfix Information

To resolve this problem, install the Microsoft Exchange 2000 Server Post-Service Pack 3 Messaging Database (MDB) patch. For additional information about how to obtain this update, click the article number below to view the article in the Microsoft Knowledge Base:

329882 (http://support.microsoft.com/kb/329882/EN-US/ ) XGEN: Post-Exchange 2000 Server Service Pack 3 Messaging Database Fixes That Are Available

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, submit a request to Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support (http://support.microsoft.com/contactus/?ws=support)

Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

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