XADM: Information Store Stops Responding When You Create a Category View

Article translations Article translations
Article ID: 326376 - View products that this article applies to.
This article was previously published under Q326376
This article has been archived. It is offered "as is" and will no longer be updated.
Expand all | Collapse all

On This Page

SYMPTOMS

When you create a category view, the Exchange 2000 Server information store service may stop responding (crash). The resulting call stack may be similar to the following:
ChildEBP RetAddr 
   92f0f0a4 005cb974 store!EcParseProps+0x36
   92f0f0f4 005cf0cb store!EcDeleteMidFromCateg+0x14c 
   92f0f1c0 005cf450 store!EcModifyMidFromCateg+0x97
   92f0f2fc 005cf669 store!EcCategorizeMessage+0x143
   92f0f354 00428544 store!EcProcessCategMessageEvent+0x109
   92f0f3e8 0048e8d8 store!EcSearchMessageEvent+0x108
   92f0f52c 0048d345 store!OMSG::EcSaveChangesReally+0x18bd
   92f0f694 0048f20d store!OMSG::EcSaveChanges2+0xd4e
   92f0f6d4 0048f180 store!EcSaveOneMessage+0x5a 
   92f0f714 00488957 store!EcSaveChangesMessageOp2+0xa5
   92f0f748 004b3f54 store!EcSaveChangesMessageOp+0x62
   92f0f7ac 00487b26 store!EcSaveChanges+0x13f
   92f0f8d8 00487152 store!EcRpc+0xacb
   92f0f8f0 77d56ee4 store!EcDoRpc+0x60
   92f0f914 77d73bca RPCRT4!Invoke+0x30 
   92f0fd10 77d73589 RPCRT4!NdrStubCall2+0x63d 
   92f0fd2c 77d33e0e RPCRT4!NdrServerCall2+0x17 
   92f0fd64 77d207b4 RPCRT4!DispatchToStubInC+0x32 
   92f0fdbc 77d20688 RPCRT4!RPC_INTERFACE::DispatchToStubWorker+0x100 
   92f0fddc 77d26984 RPCRT4!RPC_INTERFACE::DispatchToStub+0x5e
					

CAUSE

This problem occurs because an uninitialized memory variable is used when you create a category view. Because the memory variable is not reinitialized, the information store stops responding in some cases.

RESOLUTION

Cumulative Patch Information

To resolve this problem, obtain the March 2003 Exchange 2000 Server Post-Service Pack 3 (SP3) Rollup. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:
813840 XGEN: March 2003 Exchange 2000 Server Post-Service Pack 3 Rollup

Hotfix Information

To resolve this problem, install the Exchange 2000 Server Post-Service Pack 3 Messaging Database patch. For additional information about how to obtain this update, click the article number below to view the article in the Microsoft Knowledge Base:
329882 XGEN: Post-Exchange 2000 Server Service Pack 3 Messaging Database Fixes That Are Available

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.

Properties

Article ID: 326376 - Last Review: October 26, 2013 - Revision: 2.5
APPLIES TO
  • Microsoft Exchange 2000 Server Standard Edition
Keywords: 
kbnosurvey kbarchive kbhotfixserver kbqfe kbexchange2000presp4fix kbbug kbexchange2000presp3fix kbexchange2000sp3fix kbfix kbqfe KB326376

Give Feedback

 

Contact us for more help

Contact us for more help
Connect with Answer Desk for expert help.
Get more support from smallbusiness.support.microsoft.com