Corrupted text appears in the Subject field of an SMTP e-mail message

When a recipient receives a Simple Mail Transfer Protocol (SMTP) e-mail message, the text in the Subject line of that e-mail message appears corrupted.

This problem may occur if the Subject line of the e-mail message contains words that are encoded in multiple character sets. For example, this problem may occur if the Subject line of the e-mail message contains words that are encoded in the US-ASCII character set together with words from other character sets.

Cumulative patch information

To resolve this problem, obtain the March 2003 Exchange 2000 Server Post-Service Pack 3 Rollup. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, submit a request to Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site: Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

Because of file dependencies, this hotfix requires Microsoft Exchange 2000 Server Service Pack 3 (SP3). For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

Hotfix replacement information

This hotfix does not replace any other hotfixes.

Restart requirement

You do not have to restart your computer after you apply this hotfix. However, the Setup program for this hotfix automatically stops and then restarts the Microsoft Exchange Information Store service.

File information

The English version of this hotfix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section of this article.