XADM: 5004 Error Message Is Logged When You Open MAPI Programs

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Article ID: 326388 - View products that this article applies to.
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SYMPTOMS

When you run Exchange 2000, the following error message may be logged:
Event Type: Error
Event Source: MSExchangeSA
Event Category: General
Event ID: 5004
Description:
Generation of the offline Address Book is complete. Result: The MAPI call failed. MAPI or an unspecified service provider. ID no: 80004005-0000-00000000
You may also receive other MAPI related errors. After this event occurs, you cannot run the Admin program on the server, although you can run the Admin program remotely. You also cannot run ExMerge on the server, and offline Address Book generation fails. Antivirus software that uses MAPI may also be affected.

CAUSE

This problem occurs because the MAPI Global Heap has been used up.

RESOLUTION

Cumulative Patch Information

To resolve this problem, obtain the March 2003 Exchange 2000 Server Post-Service Pack 3 (SP3) Rollup. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:
813840 XGEN: March 2003 Exchange 2000 Server Post-Service Pack 3 Rollup

Hotfix Information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, submit a request to Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:
http://support.microsoft.com/contactus/?ws=support
Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.w Component: Directory

The English version of this fix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.
   Date         Time    Version     Size    File name
   -----------------------------------------------------
   08-Aug-2002  19:48   6.0.6310.0  28,672  Dramapi.dll
				
NOTE: Because of file dependencies, this update requires Microsoft Exchange 2000 Server Service Pack 2.

STATUS

Microsoft has confirmed that this is a problem in Microsoft Exchange 2000 Server.

Properties

Article ID: 326388 - Last Review: October 26, 2013 - Revision: 4.7
APPLIES TO
  • Microsoft Exchange 2000 Server Standard Edition
Keywords: 
kbnosurvey kbarchive kbautohotfix kbhotfixserver kbqfe kbexchange2000presp4fix kbbug kbexchange2000sp3fix kbfix kbqfe KB326388

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