Article ID: 326671 - Last Review: March 1, 2004 - Revision: 3.2

Error Message: Windows Could Not Start Because of an Error in...

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SYMPTOMS

When you start Microsoft Windows XP, you may receive the following error message:

Windows could not start because of an error in the software. Please report this problem as : load needed DLLs for kernel. Please contact your support person to report this problem.

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CAUSE

This issue may occur if the Hal.dll and Ntoskrnl.exe files are mismatched.

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To resolve this issue, start your computer from the Windows CD, and then perform an in-place upgrade of Windows. For additional information about how to do so, click the following article number to view the article in the Microsoft Knowledge Base:

315341 (http://support.microsoft.com/kb/315341/ ) How to Perform an In-Place Upgrade (Reinstallation) of Windows XP

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