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Error message when you try to install a program after you upgrade your computer to Windows XP: "Enter an alternative path to a folder containing the installation package 'Isscript.msi' in the box below"

Article ID: 326674 - View products that this article applies to.

This article was previously published under Q326674

SYMPTOMS

When you try to install a program after you upgrade your computer to Windows XP, you may receive an error message that resembles the following:

The feature you are trying to use is on a network resource that is unavailable. Click OK to try again. Enter an alternative path to a folder containing the installation package 'Isscript.msi' in the box below.

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CAUSE

This behavior may occur if the ISScript program is installed in your computer.

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RESOLUTION

Method 1: Remove ISScript and registry entries that are associated with the program

Important This section, method, or task contains steps that tell you how to modify the registry. However, serious problems might occur if you modify the registry incorrectly. Therefore, make sure that you follow these steps carefully. For added protection, back up the registry before you modify it. Then, you can restore the registry if a problem occurs. For more information about how to back up and restore the registry, click the following article number to view the article in the Microsoft Knowledge Base:

322756

(http://support.microsoft.com/kb/322756/ )

How to back up and restore the registry in Windows

Click Start, and then click Control Panel.
Click Add or Remove Programs.
In the Currently installed programs list, click the entry for the ISScript program if it is present, and then click Remove.

Note If you receive the error message from the "Symptoms" section after you follow this step, exit Add or Remove Programs, and then go to step 4.
Click Start, click Run, type regedit, and then click OK
Click the following registry key:
HKEY_CURRENT_USER\Software\Microsoft\Installer\Products\799411B8369C3D11BBDA000CF495697A
On the File menu, click Export.
In the Export Registry File dialog box, type the name that you want to use for the file, select a location in which to save the file, and then click Save.
Right-click the registry key that you located in step 6, and then click Delete.
Click Yes when you are prompted to confirm the deletion.
Exit Registry Editor.
Restart your computer.

If this does not resolve the issue, try Method 2.

Method 2: Update the InstallShield Installation Engine

For more information about how to obtain the latest InstallShield Installation Engine, contact InstallShield, or visit the following InstallShield Web site:

http://consumerdocs.installshield.com/selfservice/viewContent.do?externalId=Q108322&sliceId=1

(http://consumerdocs.installshield.com/selfservice/viewContent.do?externalId=Q108322&sliceId=1)

Microsoft provides third-party contact information to help you find technical support. This contact information may change without notice. Microsoft does not guarantee the accuracy of this third-party contact information.

Note If you still have problems, you might want to ask someone for help or contact support. For information about how to contact support, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/

(http://support.microsoft.com/contactus/)

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MORE INFORMATION

The third-party products that this article discusses are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, about the performance or reliability of these products.

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