Select the product you need help with
- Internet Explorer
- Windows Phone
- More products
Error message when you try to install a program after you upgrade your computer to Windows XP: "Enter an alternative path to a folder containing the installation package 'Isscript.msi' in the box below"
Article ID: 326674 - View products that this article applies to.
This article was previously published under Q326674
When you try to install a program after you upgrade your computer to Windows XP, you may receive an error message that resembles the following:
The feature you are trying to use is on a network resource that is unavailable. Click OK to try again. Enter an alternative path to a folder containing the installation package 'Isscript.msi' in the box below.
This behavior may occur if the ISScript program is installed in your computer.
Method 1: Remove ISScript and registry entries that are associated with the programImportant This section, method, or task contains steps that tell you how to modify the registry. However, serious problems might occur if you modify the registry incorrectly. Therefore, make sure that you follow these steps carefully. For added protection, back up the registry before you modify it. Then, you can restore the registry if a problem occurs. For more information about how to back up and restore the registry, click the following article number to view the article in the Microsoft Knowledge Base:
(http://support.microsoft.com/kb/322756/ )How to back up and restore the registry in Windows
Method 2: Update the InstallShield Installation EngineFor more information about how to obtain the latest InstallShield Installation Engine, contact InstallShield, or visit the following InstallShield Web site:
http://consumerdocs.installshield.com/selfservice/viewContent.do?externalId=Q108322&sliceId=1Microsoft provides third-party contact information to help you find technical support. This contact information may change without notice. Microsoft does not guarantee the accuracy of this third-party contact information.
Note If you still have problems, you might want to ask someone for help or contact support. For information about how to contact support, visit the following Microsoft Web site:
The third-party products that this article discusses are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, about the performance or reliability of these products.