Article ID: 326675 - View products that this article applies to.
This article was previously published under Q326675
After you upgrade to Windows XP, you may not be able to view graphic files, such as .jpeg or .bmp files, after you download them from the Internet. For example, when you try to open and the view the images, you may experience one or more of the following behaviors:
This behavior can occur if the graphic file is compressed. The files are compressed if the following conditions are true:
To resolve this behavior, turn off the option to compress graphics in CompuServe or AOL, and then download the graphic files that you want. To do so:
For more information about AOL, visit the following AOL Web site:
http://www.aol.comFor more information about CompuServe, visit the following CompuServe Web site:
http://www.compuserve.comMicrosoft provides third-party contact information to help you find technical support. This contact information may change without notice. Microsoft does not guarantee the accuracy of this third-party contact information.
The third-party products that are discussed in this article are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.