Article ID: 326685 - View products that this article applies to.
This article was previously published under Q326685
When you try to play video from a DVD, you may receive the following error message:
Playback failed due to a problem in the video subsystem.
This issue may occur if your DVD decoder is not compatible with Windows XP.
To resolve this issue, obtain and install a DVD decoder that is compatible with Windows XP. To obtain a list of compatible DVD decoders for Windows XP:
To determine what DVD decoder is installed on your computer, click Start, click Run, type dvdupgrd /detect, and then click OK.
For additional information about DVD playback issues, click the following article number to view the article in the Microsoft Knowledge Base:
(http://support.microsoft.com/kb/306318/EN-US/ )Troubleshooting DVD Playback in Windows Media Player for XP
For additional information about DVD decoders, click the following article number to view the article in the Microsoft Knowledge Base:
(http://support.microsoft.com/kb/306331/EN-US/ )Supported Software MPEG-2 DVD Decoders in Windows Media Player