Article ID: 326685 - Last Review: April 29, 2003 - Revision: 1.4

Error Message: DVD Playback Failed Due to a Problem in the Video Subsystem

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This article was previously published under Q326685

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SYMPTOMS

When you try to play video from a DVD, you may receive the following error message:

Playback failed due to a problem in the video subsystem.

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CAUSE

This issue may occur if your DVD decoder is not compatible with Windows XP.

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RESOLUTION

To resolve this issue, obtain and install a DVD decoder that is compatible with Windows XP. To obtain a list of compatible DVD decoders for Windows XP:

Click Start, then click Help and Support.
In the Search box, type DVD decoder, and then press ENTER.
Click If you do not have a DVD decoder to read the "If you do not have a DVD decoder" topic.

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To determine what DVD decoder is installed on your computer, click Start, click Run, type dvdupgrd /detect, and then click OK.

For additional information about DVD playback issues, click the following article number to view the article in the Microsoft Knowledge Base:

306318 (http://support.microsoft.com/kb/306318/EN-US/ ) Troubleshooting DVD Playback in Windows Media Player for XP

For additional information about DVD decoders, click the following article number to view the article in the Microsoft Knowledge Base:

306331 (http://support.microsoft.com/kb/306331/EN-US/ ) Supported Software MPEG-2 DVD Decoders in Windows Media Player

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