Article ID: 326688 - View products that this article applies to.
This article was previously published under Q326688
When you log on to your account, you may receive the following error message:
After you receive this error message, your documents may be missing, and you may have to re-create your settings for Microsoft Outlook, Microsoft Internet Explorer, and your Microsoft .NET Passport.
The system has recovered from a serious error
Note Your documents may still remain in the C:\Documents and Settings\old user name\My Documents folder, where old user name is the name that you used for your profile.
This issue may occur if your user profile is damaged. When this occurs, Windows may create a new profile for you to use, but the new profile does not reflect the "My Documents" folder that was used by the damaged profile. Windows creates a new profile in the C:\Documents and Settings\new user name folder, where new user name is the name that Windows is now using for your profile.
To resolve this issue:
For additional information about a similar issue that results in the same error message, click the following article number to view the article in the Microsoft Knowledge Base:
(http://support.microsoft.com/kb/317277/EN-US/ )You Receive a System Has Recovered from a Serious Error Message After Every Restart
Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.