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"Error 789" error message when you use an L2TP VPN client through a Windows 2000 Terminal Services client session
Article ID: 326751 - View products that this article applies to.
This article was previously published under Q326751
NoticeThis article applies to Windows 2000. Support for Windows 2000 ends on July 13, 2010. The Windows 2000 End-of-Support Solution Center
(http://support.microsoft.com/?scid=http%3a%2f%2fsupport.microsoft.com%2fwin2000)is a starting point for planning your migration strategy from Windows 2000. For more information see the Microsoft Support Lifecycle Policy
When you try to use a virtual private network (VPN) connection through a Microsoft Windows 2000 Terminal Services client session, you may receive the following error message:
However, you can successfully establish the VPN connection from the Terminal server console.
Error: 789 "The L2TP connection attempt failed because the security layer encountered a processing error during initial negotiations with the remote computer"
CAUSEThis issue may occur if both of the following conditions are true:
To resolve this issue, you can use a preshared key on both ends of the VPN connection. The L2TP/IPSec feature supports gateway-to-gateway VPN implementations by using a preshared key for Internet Key Exchange (IKE) authentication.
Note Microsoft does not support or recommend the use of a preshared key for IKE authentication on remote access L2TP/IPSec client connections. However, Windows 2000 is compliant with IKE Request for Comments (RFC) 2409.
To implement the preshared key authentication method for use with an L2TP/IPSec connection, follow these steps:
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section of this article.
For additional information about configuring L2TP, click the following article numbers to view the articles in the Microsoft Knowledge Base:
(http://support.microsoft.com/kb/240262/ )How to configure a L2TP/IPSec connection using pre-shared key authentication
(http://support.microsoft.com/kb/248711/ )Mutual authentication methods supported for L2TP/IPSec