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Cannot Request a Certificate from a Certification Authority Running on Windows 2000 Service Pack 3Article ID: 326782 - View products that this article applies to. This article was previously published under Q326782 SYMPTOMS When you try to obtain a certificate from a Certification
Authority (CA) that is running on a Windows 2000 Service Pack 3 (SP3)-based
computer by logging on to the Web enrollment page, you may experience both of
the following behaviors:
CAUSE This behavior occurs if both of the following conditions
are true:
RESOLUTION To resolve this issue, and to permit Windows 95 and Windows
98-based clients to successfully obtain certificates by using Web-based
certificate enrollment, install Microsoft Internet Explorer 5.0 or later on the
client computers. To obtain the latest version of Internet Explorer, visit the following Microsoft Web site: http://www.microsoft.com/windows/ie/default.mspx
(http://www.microsoft.com/windows/ie/default.mspx)
MORE INFORMATIONThis issue may also occur if the Microsoft Windows
Certificate Server computer has not been updated. For additional information, click the following article number to view the article in the Microsoft Knowledge Base: 330389
(http://support.microsoft.com/kb/330389/EN-US/
)
Internet Explorer Stops Responding at "Downloading ActiveX Control" Message When You Try to Use a Certificate Server
STATUSMicrosoft
has confirmed that this is a problem in the Microsoft products that are listed
at the beginning of this article.
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