Article ID: 326816 - View products that this article applies to.
This article was previously published under Q326816
When you use Point-to-Point Protocol (PPP) to make a virtual private network (VPN) connection that uses both Layer 2 Tunneling Protocol (L2TP) and Internet Protocol security (IPSec), you may receive the following error message after you try to connect to the VPN server:
This problem may occur intermittently after the initial successful connection. For example, the problem may have the following pattern:
Error 678 - There was no answer
This problem occurs because the WinLogon component closes the PPP connection before it closes the VPN connection.
Service pack informationTo resolve this problem, obtain the latest service pack for Windows 2000. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:
(http://support.microsoft.com/kb/260910/ )How to obtain the latest Windows service pack
Hotfix informationA supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem.
If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, submit a request to Microsoft Customer Service and Support to obtain the hotfix.
Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:
http://support.microsoft.com/contactus/?ws=supportNote The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.
There are no prerequisites for installing this fix.
You must restart your computer after you apply this hotfix.
This hotfix does not replace any other hotfixes. The English version of this hotfix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.
Date Time Version Size File name -------------------------------------------------------------- 10-Sep-2002 19:23 5.0.2195.5265 42,256 Basesrv.dll 10-Sep-2002 19:23 5.0.2195.5907 222,992 Gdi32.dll 10-Sep-2002 19:23 5.0.2195.6011 708,880 Kernel32.dll 10-Sep-2002 19:23 5.0.2195.4733 332,560 Msgina.dll 13-Jun-2001 05:05 5.0.2195.3727 3,856 Svcpack1.dll 26-Jun-2001 02:17 184.108.40.206 47,808 User.exe 10-Sep-2002 19:23 5.0.2195.6000 379,664 User32.dll 10-Sep-2002 19:23 5.0.2195.5968 369,936 Userenv.dll 27-Aug-2002 01:07 5.0.2195.6033 1,642,320 Win32k.sys 10-Sep-2002 19:20 5.0.2195.6053 179,472 Winlogon.exe 10-Sep-2002 19:23 5.0.2195.5935 243,472 Winsrv.dll 10-Sep-2002 19:23 5.0.2195.6011 708,880 Kernel32.dll 10-Sep-2002 19:23 5.0.2195.6033 1,642,320 Win32k.sys 10-Sep-2002 19:23 5.0.2195.5935 243,472 Winsrv.dll
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section. This problem was first corrected in Windows 2000 Service Pack 4.
For additional information about how to obtain a hotfix for Windows 2000 Datacenter Server, click the following article number to view the article in the Microsoft Knowledge Base:
265173For additional information about how to install multiple hotfixes with only one restart, click the following article number to view the article in the Microsoft Knowledge Base:
(http://support.microsoft.com/kb/265173/ )The Datacenter program and Windows 2000 Datacenter Server product
(http://support.microsoft.com/kb/296861/ )How to install multiple Windows updates or hotfixes with only one reboot
Article ID: 326816 - Last Review: October 26, 2006 - Revision: 2.5