Support WebCast: Microsoft Windows XP: Troubleshooting Startup and Shutdown Problems

Session Summary

In this Support WebCast session, you will learn how to troubleshoot issues related to common problems that may occur when you start and shut down your computer using Microsoft Windows XP boot.

This is a Level 200 (http://support.microsoft.com/default.aspx?scid=gp;en-us;webcastlevels&sd=gn) session that was recorded August 29, 2002 and presented by William Keener. William Keener is currently a Content Developer for Desktop Systems in the PSS Global Service Automation Group. He was previously a Technical Lead for both Internet Explorer 6 and Windows XP in PSS. He has been at Microsoft for 10 years.

Viewing the Presentation

To view, please click on the link: View this Support Webcast (Length: 1 hour 50 minutes)

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Additional Resources

Download presentation (http://download.microsoft.com/download/5/4/c/54cb02ab-55f0-4560-920e-cfe251afc8c7/wc082902.exe) wc082902. This is a 382-KB Microsoft PowerPoint (.ppt) file.
If you do not have PowerPoint and you want a copy of the slides, use the PowerPoint Viewer (http://www.microsoft.com/downloads/details.aspx?familyid=428d5727-43ab-4f24-90b7-a94784af71a4&displaylang=en) (1,911 KB).

Read the transcript from this Support WebCast (http://support.microsoft.com/?scid=http%3a%2f%2fsupport.microsoft.com%2fservicedesks%2fwebcasts%2fen%2fwc082902%2fwct082902.asp)

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Supplemental reading:

• Q310353: How to Perform a Clean Boot in Windows XP (http://support.microsoft.com/default.aspx?scid=kb;en-us;q310353)
• Q308041: Resources for Troubleshooting Startup Problems in Windows XP (http://support.microsoft.com/default.aspx?scid=kb;en-us;q308041)
• Q316434: HOW TO: Do Advanced Clean-Boot Troubleshooting in Windows XP (http://support.microsoft.com/default.aspx?scid=kb;en-us;q316434)
• Q308041: Troubleshooting Startup Problems in Windows XP (http://support.microsoft.com/default.aspx?scid=kb;en-us;q308041)
• Q307274: Windows XP Stops Responding (Hangs) During Windows Shutdown (http://support.microsoft.com/default.aspx?scid=%2fsupport%2fkb%2farticles%2fq307%2f2%2f74.asp)
• Q314058: Description of the Windows XP Recovery Console (http://support.microsoft.com/default.aspx?scid=kb;en-us;q314058)

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