Article ID: 326864
This article was previously published under Q326864
You may receive the following Stop error message:
NOTE: The four parameters that are listed in parentheses (()) in this error message vary according to the configuration that you are using.
STOP: 0x000000d6 (0xbe7e1000, 0x00000000, 0xa008f608, 0x00000000) WIN32K.SYS
Arg1: memory referenced
Arg2: value 0 = read operation, 1 = write operation
Arg3: if non-zero, the address which referenced memory.
Arg4: Mm internal code.
If you try to copy a block of data from the Clipboard, Windows may not correctly calculate the size of the buffer that must be available to hold the data.
Service Pack InformationTo resolve this problem, obtain the latest service pack for Microsoft Windows 2000. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:
(http://support.microsoft.com/kb/260910/EN-US/ )How to Obtain the Latest Windows 2000 Service Pack
Hotfix InformationA supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem.
If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, submit a request to Microsoft Customer Service and Support to obtain the hotfix.
Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:
Date Time Version Size File name ------------------------------------------------------ 26-Aug-02 18:09 5.0.2195.5265 42,256 Basesrv.dll 26-Aug-02 18:09 5.0.2195.5907 222,992 Gdi32.dll 26-Aug-02 18:09 5.0.2195.6011 708,880 Kernel32.dll 26-Aug-02 18:09 5.0.2195.4733 332,560 Msgina.dll 26-Aug-02 18:09 5.0.2195.6000 379,664 User32.dll 26-Aug-02 18:09 5.0.2195.5968 369,936 Userenv.dll 26-Aug-02 18:07 5.0.2195.6033 1,642,320 Win32k.sys 26-Aug-02 08:30 5.0.2195.6013 179,472 Winlogon.exe 26-Aug-02 18:09 5.0.2195.5935 243,472 Winsrv.dll
Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article. This problem was first corrected in Microsoft Windows 2000 Service Pack 4.
For additional information about how to obtain a hotfix for Windows 2000 Datacenter Server, click the article number below to view the article in the Microsoft Knowledge Base:
(http://support.microsoft.com/kb/265173/EN-US/ )The Datacenter Program and Windows 2000 Datacenter Server Product