Article ID: 327019 - View products that this article applies to.
This article was previously published under Q327019
When you reply to an e-mail message that contains multiple recipients, only the sender of the e-mail message and the first recipient may receive the reply. The rest of the recipients are returned as undeliverable with the following error message:
Your message did not reach some or all of the intended recipients.
Subject: Subject TitleThe following recipient(s) could not be reached:
Sent: Date and Time
'List of e-mail addresses' on Date and TimeThe e-mail account does not exist at the organization this message was sent to. Check the e-mail address, or contact the recipient directly to find out the correct address.
<E-mail Server Name and Version>
This problem occurs if the sender of the e-mail message used the X.400 address format instead of the SMTP format and your e-mail domain uses Microsoft Exchange Server 5.5.
Service Pack InformationThis problem is corrected in Office XP Service Pack 3. To resolve this problem, obtain the latest service pack for Microsoft Office XP. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:
(http://support.microsoft.com/kb/307841/ )OFFXP: How to Obtain the Latest Office XP Service Pack
Hotfix InformationA supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem.
If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, submit a request to Microsoft Customer Service and Support to obtain the hotfix.
Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:
http://support.microsoft.com/contactus/?ws=supportNote The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language. The Global version of this fix should have the following file attributes or later:
After the hotfix is installed, the Global version of this fix will have the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.
Date Time Size File name --------------------------------------------------- 19-SEP-2002 10:36:02 135,168 Olkintl.msp 19-SEP-2002 10:37:52 1,712,128 Olkintl_admin.msp
This fix is a post-Office XP Service Pack 2 (SP-2) fix. To install the fix, you must have Office XP SP-2 installed. For additional information about Office XP SP-2, click the following article number to see the article in the Microsoft Knowledge Base:
Date Time Version Size File name ------------------------------------------------------------- 08-OCT-2002 20:21:20 10.0.4406.0 735,816 Outex.dll 08-OCT-2002 20:21:22 10.0.4406.0 338,504 Pstprx32.dll 23-OCT-2002 15:58:42 10.0.4420.0 854,600 Msmapi32.dll 06-SEP-2002 15:17:58 10.0.4503.0 129,608 Emsui32.dll 06-SEP-2002 15:18:30 10.0.4503.0 1,972,808 Outllibr.dll 09-SEP-2002 20:51:57 10.0.4510.0 113,224 Emablt32.dll 09-SEP-2002 20:52:02 10.0.4510.0 531,016 Mspst32.dll
325671Additionally, you may have to install Windows Installer 2.0 to install this fix. For additional information about the Windows Installer requirement for post-Office XP SP-2 fixes, click the following article number to see the article in the Microsoft Knowledge Base:
(http://support.microsoft.com/kb/325671/EN-US/ )OFFXP: Overview of the Office XP Service Pack 2
(http://support.microsoft.com/kb/330537/EN-US/ )OFFXP: Office XP Updates and Patches Released After September 2002 May Require Windows Installer 2.0
Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article. This problem was first corrected in Office XP Service Pack 3.