Only the sender of the e-mail message and the first recipient may receive the reply when you reply to an e-mail message in Outlook 2002

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This article was previously published under Q327019

SYMPTOMS

When you reply to an e-mail message that contains multiple recipients, only the sender of the e-mail message and the first recipient may receive the reply. The rest of the recipients are returned as undeliverable with the following error message:

Your message did not reach some or all of the intended recipients.

Subject: Subject Title
Sent: Date and Time

The following recipient(s) could not be reached:

'List of e-mail addresses' on Date and Time

The e-mail account does not exist at the organization this message was sent to. Check the e-mail address, or contact the recipient directly to find out the correct address.

<E-mail Server Name and Version>

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CAUSE

This problem occurs if the sender of the e-mail message used the X.400 address format instead of the SMTP format and your e-mail domain uses Microsoft Exchange Server 5.5.

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RESOLUTION

Service Pack Information

This problem is corrected in Office XP Service Pack 3. To resolve this problem, obtain the latest service pack for Microsoft Office XP. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

307841 (http://support.microsoft.com/kb/307841/ ) OFFXP: How to Obtain the Latest Office XP Service Pack

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Hotfix Information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, submit a request to Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support (http://support.microsoft.com/contactus/?ws=support)

Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language. The Global version of this fix should have the following file attributes or later:

   Date         Time      Size       File name
   ---------------------------------------------------
   19-SEP-2002  10:36:02    135,168  Olkintl.msp
   19-SEP-2002  10:37:52  1,712,128  Olkintl_admin.msp

After the hotfix is installed, the Global version of this fix will have the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.

   Date           Time      Version      Size       File name
   -------------------------------------------------------------
   08-OCT-2002    20:21:20  10.0.4406.0    735,816  Outex.dll 
   08-OCT-2002    20:21:22  10.0.4406.0    338,504  Pstprx32.dll
   23-OCT-2002    15:58:42  10.0.4420.0    854,600  Msmapi32.dll 
   06-SEP-2002    15:17:58  10.0.4503.0    129,608  Emsui32.dll
   06-SEP-2002    15:18:30  10.0.4503.0  1,972,808  Outllibr.dll
   09-SEP-2002    20:51:57  10.0.4510.0    113,224  Emablt32.dll
   09-SEP-2002    20:52:02  10.0.4510.0    531,016  Mspst32.dll

This fix is a post-Office XP Service Pack 2 (SP-2) fix. To install the fix, you must have Office XP SP-2 installed. For additional information about Office XP SP-2, click the following article number to see the article in the Microsoft Knowledge Base:

325671 (http://support.microsoft.com/kb/325671/EN-US/ ) OFFXP: Overview of the Office XP Service Pack 2

Additionally, you may have to install Windows Installer 2.0 to install this fix. For additional information about the Windows Installer requirement for post-Office XP SP-2 fixes, click the following article number to see the article in the Microsoft Knowledge Base:

330537 (http://support.microsoft.com/kb/330537/EN-US/ ) OFFXP: Office XP Updates and Patches Released After September 2002 May Require Windows Installer 2.0

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STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article. This problem was first corrected in Office XP Service Pack 3.

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