Error Message Occurs When You Start Disk Management After Extending a Hardware Array

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This article was previously published under Q327020

SYMPTOMS

After you add new disks to a hardware RAID array to extend storage space that contains a dynamic disk, new storage space that you added to the array may not be available at the end of the dynamic disk. Or, the Disk Management tool may not start. When you try to start Disk Management, you may receive any of the following error messages:

Logical disk manager
The remote procedure call failed.

Windows - System Error
Unknown hard Error

The system process C:\Winnt\System32\Services.exe terminated unexpectedly. Error code 128.

STOP: 0x0000007A (0x########, 0xc000000e, 0x########, 0x########)
KERNEL_DATA_INPAGE_ERROR
(Status 0xc000000e = STATUS_NO_SUCH_DEVICE)

STOP: 0xC000021A (0x########, 0xc0000006, 0x0, 0x0)
STATUS_SYSTEM_PROCESS_TERMINATED
(Status 0xc0000006 = STATUS_IN_PAGE_ERROR)

If you try to run Diskpart.exe, you receive the following error message:

The disk management services could not complete the operation.

When this problem occurs, any of the following entries may be recorded in the System event log:

Event Type: Information
Event Source: dmio
Event Category: None
Event ID: 31
Description:
dmio: Harddisk0 write error at block ######## due to disk removal

Event Type: Warning
Event Source: LDM
Event Category: None
Event ID: 1000
Description:
Cannot grow LUN Harddisk0: Config copy write failed

Event Type: Warning
Event Source: LDM
Event Category: None
Event ID: 1000
Description:
Disk group CompernameDg0: Errors in some configuration copies:
Disk Harddisk0, copy 1: Block 0: Disk read failure

Event Type: Information
Event Source: dmio
Event Category: None
Event ID: 34
Description:
dmio: Harddisk0 is re-online by PnP

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CAUSE

This problem is caused by a timing issue when Disk Management removes the old disk and enumerates and installs the newly sized disk.

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RESOLUTION

Service Pack Information

To resolve this problem, obtain the latest service pack for Microsoft Windows 2000. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

260910 (http://support.microsoft.com/kb/260910/EN-US/ ) How to Obtain the Latest Windows 2000 Service Pack

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Hotfix Information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, submit a request to Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support (http://support.microsoft.com/contactus/?ws=support)

Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language. The English version of this fix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.

   Date         Time   Version          Size     File name
   ----------------------------------------------------------
   31-Jul-2002  09:43  2195.5989.297.3  369,104  Dmboot.sys
   31-Jul-2002  10:27  2195.5989.297.3  316,176  Dmconfig.dll

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STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article. This problem was first corrected in Microsoft Windows 2000 Service Pack 4.

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MORE INFORMATION

For additional information about how to obtain a hotfix for Windows 2000 Datacenter Server, click the article number below to view the article in the Microsoft Knowledge Base:

265173 (http://support.microsoft.com/kb/265173/EN-US/ ) Datacenter Program and Windows 2000 Datacenter Server Product

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