OL2000: Error Message When You Try to Modify an Entry in Your Personal Address Book

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This article was previously published under Q327059

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SYMPTOMS

When you try to modify an entry in your Outlook Personal Address Book (PAB) that uses an Internet e-mail address, you may receive the following error message:

One or more changes you made could not be saved. The action could not be completed.

As a result, you cannot modify the PAB entry.

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This problem may occur if your mailbox was moved from one Exchange 5.5 Server site to a different Exchange 5.5 Server site. In this situation, Outlook uses information that was cached from the previous Exchange site to which the mailbox belonged when it refers to the address template for the PAB entry.

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RESOLUTION

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, submit a request to Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support (http://support.microsoft.com/contactus/?ws=support)

Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language. The Global version of this fix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.

   Date         Time   Size       File name
   ------------------------------------------------
   01-Nov-2002  17:53  2,690,560  Outlook.msp
   01-Nov-2002  18:32  7,720,960  Outlook_Admin.msp

After the hotfix is installed, the Global version of this fix will have the file attributes (or later) that are listed in the following table.

   Date         Time   Version     Size     File name
   -----------------------------------------------------
   02-Nov-2002  02:16  5.5.3184.0  154,112  Emsabp32.dll

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