Select the product you need help with

The RPC Service Stops with Event ID 7031

Article ID: 327148 - View products that this article applies to.

This article was previously published under Q327148

SYMPTOMS

An access violation may occur in Svchost.exe, and the Remote Procedure Call (RPC) service may stop. The following error message is recorded in the event log:

Event Type: Error
Event Source: Service Control Manager
Event Category: None
Event ID: 7031
Description:
The Remote Procedure Call (RPC) service terminated unexpectedly.

Back to the top | Give Feedback

RESOLUTION

Service Pack Information

To resolve this problem, obtain the latest service pack for Microsoft Windows 2000. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

260910

(http://support.microsoft.com/kb/260910/EN-US/ )

How to Obtain the Latest Windows 2000 Service Pack

Hotfix Information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, submit a request to Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

(http://support.microsoft.com/contactus/?ws=support)

Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language. The English version of this fix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.

   Date         Time   Version        Size     File name
   ------------------------------------------------------
   Aug-28-2002  11:47  5.0.2195.5985  940,304  Ole32.dll
   Aug-28-2002  11:47  5.0.2195.6035  429,328  Rpcrt4.dll
   Aug-28-2002  11:47  5.0.2195.5985  186,128  Rpcss.dll

Back to the top | Give Feedback

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.

Back to the top | Give Feedback

MORE INFORMATION

For additional information about how to obtain a hotfix for Windows 2000 Datacenter Server, click the article number below to view the article in the Microsoft Knowledge Base:

265173

(http://support.microsoft.com/kb/265173/EN-US/ )

The Datacenter Program and Windows 2000 Datacenter Server Product

Back to the top | Give Feedback