PRB: ASP pages do not process and DCOM event 10010 appears in the system event log

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This article was previously published under Q327153

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SYMPTOMS

When you try to browse Active Server Pages (ASP) pages, you may receive the following error message in the browser:

HTTP 500 - Internal server error

If you clear the Show Friendly HTTP Error Messages check box in the browser, you receive the following error message in the browser:

Server Application Error
The server has encountered an error while loading an application during the processing of your request. Please refer to the event log for more detail information. Please contact the server administrator for assistance

You receive an error message like the following in the system event log:

Source: DCOM
Event ID: 10010
User: NT AUTHORITY\SYSTEM
Description: The server {3D14228D-FBE1-11D0-995D-00C04FD919C1} did not register with DCOM within the required timeout.

This error message is followed in the event log by a warning message that is similar to one of the following:

Source: W3SVC
Event ID: 36
User: N/A
Description: The server failed to load application 'AppPath'. The error was 'Server execution failed'.

Source: W3SVC
Event ID: 36
User: N/A
Description: The server failed to load application '/LM/W3SVC/1/Root/<vdir>'. The error was 'Server execution failed'

Source: W3SVC
Event ID: 36
User: N/A
Description: The server failed to load application '/LM/W3SVC/1/ROOT'. The error was 'Server execution failed'.

Source: W3SVC
Event ID: 36
User: N/A
Description: The server failed to load application '/LM/W3SVC/1/Root/certsrv'. The error was 'Server execution failed'.

You may also see entries similar to the following in your %SystemRoot%\Iis5.log file:

OC_ABOUT_TO_COMMIT_QUEUE:Unreg iis_core:FindModules: FindProcessByNameW failed!

Additionally, you may see an error message that is similar to the following when you use the FileMon utility to monitor file activity:

Filemon capture shows: 61 1:53:21 PM DLLHOST.EXE:2428 IRP_MJ_CREATE C:\WINNT\System32\dllhost.exe.Local FILE NOT FOUND Attributes: Any Options: Open

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CAUSE

The NT AUTHORITY\Authenticated Users or NT AUTHORITY\INTERACTIVE entries have been removed from the Users group.

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RESOLUTION

Add these users back to the Users group, and then restart Internet Information Services (IIS):

Click Start, click Programs, click Administrative Tools, and then click Computer Management to open the Computer Management console.
In the left pane, expand Local Users and Groups, and then click the Groups folder.
In the right pane, right-click the Users group, and then click Properties.
Click Add.
In the Select Users or Groups dialog box, locate the Look in drop-down box, and then select the local computer.
Select Authenticated Users, and then click Add. Select INTERACTIVE, and then click Add. Click OK, click Apply, and then click Close to close the properties for the Users group.
In the left pane, expand Services and Applications, and then click Services.
In the right pane, right-click IIS Admin Service, and then click Restart.
In the Restart Other Services confirmation dialog box, click Yes.

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For information about the FileMon utility, visit the following Sysinternals Web site:

http://www.microsoft.com/technet/sysinternals/default.mspx (http://www.microsoft.com/technet/sysinternals/default.mspx)

Microsoft provides third-party contact information to help you find technical support. This contact information may change without notice. Microsoft does not guarantee the accuracy of this third-party contact information.

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APPLIES TO

Microsoft Internet Information Services 5.0

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kbpending kbprb KB327153

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Retired KB Content Disclaimer

This article was written about products for which Microsoft no longer offers support. Therefore, this article is offered "as is" and will no longer be updated.

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